Being a Thread Devoted to Problems with the Downloading Process

[Houtje]

Help! I can't finish my order. when I want to submit my final order, I get error number 30016976 - 0
I have no idea what this means. Ideas anyone?

Edit: after trying a couple times more, it DID work. Oh well, sorry to have bothered you.

[Williamb]

I need to know if I can pay for this game and download it later.
 
I have tried once again to pay using my credit card and AGAIN I get an error message when it tries to go to Digital River. I believe this is caused by a web browser virus I have and cant seem to get rid of.
 
But I can use my work email to pay for it just that I cant download it at work. So I wonder if I can pay now and download later at home ?

[Marc von Martial]

ORIGINAL: William Amos

I need to know if I can pay for this game and download it later.

I have tried once again to pay using my credit card and AGAIN I get an error message when it tries to go to Digital River. I believe this is caused by a web browser virus I have and cant seem to get rid of.

But I can use my work email to pay for it just that I cant download it at work. So I wonder if I can pay now and download later at home ?

Yes, make sure you get all the email send to your home email address. Then go to www.findmyorder.com and enter the necessary data. then you can access the download link.

Why not use PayPal? We accept that too.

[Marc von Martial]

ORIGINAL: Houtje

Help! I can't finish my order. when I want to submit my final order, I get error number 30016976 - 0
I have no idea what this means. Ideas anyone?

Edit: after trying a couple times more, it DID work. Oh well, sorry to have bothered you.

Email to : support@matrixgames.com

[Williamb]

ORIGINAL: Marc Schwanebeck

Why not use PayPal? We accept that too.

Because same said virus also seems to have implanted a file that seems to want to send any kind of paypal info off to some unknown webaddress. I caught it just in time to prevent it from doing that. I have tried eradicating it several times but until I do a full systems wipe Id rather not use any non secure method of sending out info. At least with my Credit card and home email I can see purchases. Im not as sure of the pay pal ones.

[Vipes31uk]

Distraught and frustrated here. Everytime I go to buy something from Matrix Store (based in UK here) I always have trouble getting to the stage where I can actually download the flipping game. I have tried ordering this at least 15 time tonight via US, EU and UK stores and always the same flipping error. Not a problem my end as I have more than enough money in the account and have successfully used it tonight to purchase from Steam. Why does this always happen to me. I've tried refreshing pages etc but to no avail. I see now that at least one of my orders was registered but not processed and I can complete the transaction!!!!!!!!!!!!!! GRRRRRRRRRRRRRRRRRRRRR.
 
I really want to play this tonight but feel as though I am just going to have to give up entirely unless Matrix can come through!

[Williamb]

Sounds like what I got there vipes. Was some weird error message once I entered in all my credit info.

I honestly give up. I tried entering my Credit card info here at work and digital river STILL says its an invalid card despite the fact everyone else I buy from has no problems with the card. In fact I have ordered from Digital River several times but the last few purchases have been stopped by whatever is causing this

So I have to do what I did before. I ordered via money order is only solution I can find to this silly problem.

[Marc von Martial]

ORIGINAL: Vipes31uk

Distraught and frustrated here. Everytime I go to buy something from Matrix Store (based in UK here) I always have trouble getting to the stage where I can actually download the flipping game. I have tried ordering this at least 15 time tonight via US, EU and UK stores and always the same flipping error. Not a problem my end as I have more than enough money in the account and have successfully used it tonight to purchase from Steam. Why does this always happen to me. I've tried refreshing pages etc but to no avail. I see now that at least one of my orders was registered but not processed and I can complete the transaction!!!!!!!!!!!!!! GRRRRRRRRRRRRRRRRRRRRR.

I really want to play this tonight but feel as though I am just going to have to give up entirely unless Matrix can come through!

Can you describe what your are doing (which store portal, what kind of payment method, card type etc. etc.) more detailed? It is not a matter of how much money you have. Nobody checks that [;)]

Best thing is you write (detailed please) to support@matrixgames.com as they can handle this with Digital River directly.

[Marc von Martial]

ORIGINAL: William Amos

Sounds like what I got there vipes. Was some weird error message once I entered in all my credit info.

I honestly give up. I tried entering my Credit card info here at work and digital river STILL says its an invalid card despite the fact everyone else I buy from has no problems with the card. In fact I have ordered from Digital River several times but the last few purchases have been stopped by whatever is causing this

So I have to do what I did before. I ordered via money order is only solution I can find to this silly problem.

William, we would much appreciate it if you could write to support@matrixgames.com with a detailed description of what you are doing, what card type, error message etc. etc.. This looks like a problem with Digital River specifically and we would of course like to sort this out.

[Erik Rutins]

Vipes,

ORIGINAL: Vipes31uk
Distraught and frustrated here. Everytime I go to buy something from Matrix Store (based in UK here) I always have trouble getting to the stage where I can actually download the flipping game. I have tried ordering this at least 15 time tonight via US, EU and UK stores and always the same flipping error. Not a problem my end as I have more than enough money in the account and have successfully used it tonight to purchase from Steam. Why does this always happen to me. I've tried refreshing pages etc but to no avail. I see now that at least one of my orders was registered but not processed and I can complete the transaction!!!!!!!!!!!!!! GRRRRRRRRRRRRRRRRRRRRR.

I really want to play this tonight but feel as though I am just going to have to give up entirely unless Matrix can come through!

Very sorry to hear about this - what payment method are you using? If you continue to have issues, you can always contact us at support@matrixgames.com or call the phone number on the store to place your order by phone to complete it, then download via www.findmyorder.com once you have your order number.

Regards,

- Erik

[Erik Rutins]

William,

ORIGINAL: William Amos
Sounds like what I got there vipes. Was some weird error message once I entered in all my credit info.

I honestly give up. I tried entering my Credit card info here at work and digital river STILL says its an invalid card despite the fact everyone else I buy from has no problems with the card. In fact I have ordered from Digital River several times but the last few purchases have been stopped by whatever is causing this

So I have to do what I did before. I ordered via money order is only solution I can find to this silly problem.

Can you please e-mail me at erikr@matrixgames.com with your order number? I'd like to put you in touch directly with someone at DR to see if we can figure out why it's giving you so much grief.

Regards,

- Erik

[Erik Rutins]

ORIGINAL: William Amos
Because same said virus also seems to have implanted a file that seems to want to send any kind of paypal info off to some unknown webaddress. I caught it just in time to prevent it from doing that. I have tried eradicating it several times but until I do a full systems wipe Id rather not use any non secure method of sending out info. At least with my Credit card and home email I can see purchases. Im not as sure of the pay pal ones.

Ok, that doesn't sound good - have you tried NOD32 from www.eset.com?

Regards,

- Erik

[Williamb]

Edited I got the order cancelled and finally seem to have my credit card issue fixed.

Stupidity all around on my part. The whole thing was my fault due to a worn number on my old credit card.

Look forward to this game have sent in my money order.

Thanks

[ColinF]

I have a download problem. I bought the game on Friday 1 December Australian time, and the download was interrupted. When I try to restart it, my order is just not recognised. Even trying to trace it via my email just brings up the War Plan Orange order I bought last year. I last tried about 5 minutes ago.

I have emailed support and sent a copy of the confirming email from matrix, but really am getting impatient at not being able to dl the game.

Please help.

[6971grunt]

[quote]ORIGINAL: ColinF

I have a download problem. I bought the game on Friday 1 December Australian time, and the download was interrupted. When I try to restart it, my order is just not recognised. Even trying to trace it via my email just brings up the War Plan Orange order I bought last year. I last tried about 5 minutes ago.

I have emailed support and sent a copy of the confirming email from matrix, but really am getting impatient at not being able to dl the game.

Please help.



I'm having a similar problem with the download. Have tried to download the game THREE times [it takes over 8 hours to download - DSL ya' know] and it keeps faulting out - what's going on???????????

[ColinF]

My situation is much worse than yours mate. According to the matrix dl site, my order number 1617076776, confirmed by email from matrix on 30 November 2006 does not even exist.

I'm still awaiting some response to emails to support and Mr Rutins.

This is ridiculous.

[6971grunt]

ORIGINAL: ColinF

My situation is much worse than yours mate. According to the matrix dl site, my order number 1617076776, confirmed by email from matrix on 30 November 2006 does not even exist.

I'm still awaiting some response to emails to support and Mr Rutins.

This is ridiculous.

Oh Man - don't tell me that

[Marc von Martial]

ORIGINAL: grunt6971
I'm having a similar problem with the download. Have tried to download the game THREE times [it takes over 8 hours to download - DSL ya' know] and it keeps faulting out - what's going on???????????

If you have troubles downloading large files then we suggest you use a download client like "Stardownloader" available for free from www.stardownloader.com . It will let you resume disconnected or broken downloads. You can even pause them and resume them whenever you want.

[ColinF]

Mate, please understand that my order number 1617076776 is not listed to download. What is the problem here please?

When I use the alternative email/credit card method all that's listed is WPO that I bought last year.

When is someone going to sort this out please? I just want what I have paid for.

[Adam Parker]

ORIGINAL: Marc Schwanebeck

If you have troubles downloading large files then we suggest you use a download client like "Stardownloader" available for free from www.stardownloader.com .

Yes, and I thank Eric for the tip often. Stardownloader breaks a download into 4 simultaneous steams, all very easy to follow on screen automatically.

There were some timeouts in a stream or two downloading this game but with Stardownloader, you just press pause and restart and the downloading streams pick up from where they left off.

In the past a timeout would have meant a dead download.