Boxed Copies and More Good News

[ravinhood]

Hey Marc I just went to the store to order the physical and direct editon, but, all they have listed is digital download....ummm how much longer before the physical portion is added by DR?

EDIT: NM I found out it's next week.....didn't read the fine print in the first post...sorry.

[XLegion]

I am in agreement with slick91. I DID get the manual printed out for War in the Pacific and it cost about $40. I'm not about to do the same for "Forge of Freedom".

Yes, I have learned my lesson with MATRIX. I will NEVER purchase their products again as soon as they come out. Wait, wait wait. This way you will not get burned. As for the fellow that can't understand 'my attitude'. I can't understand his.

I paid top dollar for the game when it came out. What did I get? A file. That is all. I had to burn it to a dvd and have no box or manual. How do you think we feel for those who waited about a week or so and will now get the boxed edition with a manual cheaper than I paid.

Man, if you can't understand that, I don't know where you are coming from.

I have now been at the game for about a week now and am beginning to realize it isn't 'my cup of tea' anyway. I mean, the city of Richmond isn't even a name point. And what's with all those crazy forts all over the board that never existed and you can change their names? Why not get the names correct in the first place?

I don't like the 'abstact maps' either. I know you have to allow something for 'area' style maps but having Fortress Monroe NORTH EAST of Richmond when it is SOUTHEAST is ridiculous.

xlegion

[Erik Rutins]

XLegion,

ORIGINAL: XLegion
I paid top dollar for the game when it came out. What did I get? A file. That is all. I had to burn it to a dvd and have no box or manual. How do you think we feel for those who waited about a week or so and will now get the boxed edition with a manual cheaper than I paid.

I'm a little confused by this. You paid the digital download price and got the digital download. Correct me if I'm wrong, but it's working fine for you and you're enjoying the game, right? We said at the time that if you order the download, you can't later upgrade to the boxed copy.

So, you order it, you got it, you are playing it. Some other folks waited and have not yet played the game as they wanted the boxed copy. Fortunately, it turned out we could add the printed manual, for the first time ever, to our boxed copies. This is a one time event - assuming that every one of our releases will have a new surprise like that would not be a safe bet. However, what really confuses me is this part:

will now get the boxed edition with a manual cheaper than I paid.

How is it cheaper? You paid $49.99 (or equivalent) for the download version. People who order the boxed copy once it's available next week will pay $49.99 + $9.99 for a total of $59.98 in order to get the boxed game with manual two weeks after it was available for download at $9.99 cheaper.

If you don't like the game, then I'm sorry you're disappointed - but I would expect that in that case you'd be glad you didn't wait and spend $9.99 extra to get the boxed copy.

Regards,

- Erik

[TheHellPatrol]

[&:]Here's a question for you then: I bought the digital download for $49.99 from Matrix Games. I then bought/pre-ordered a CD-Rom Version for another $49.99, plus $6.99 Priority Mail shipping, from Chris at NWSONLINE. Is he going to have the game with manual version? Or just a cd in a sleeve?

[tsimmonds]

Glad to have the game. Very disappointed that I bought it 24 hours too soon to get a free manual. Lesson learned: next time, wait longer before buying game. <shrug>

[TheHellPatrol]

ORIGINAL: TheHellPatrol

[&:]Here's a question for you then: I bought the digital download for $49.99 from Matrix Games. I then bought/pre-ordered a CD-Rom Version for another $49.99, plus $6.99 Priority Mail shipping, from Chris at NWSONLINE. Is he going to have the game with manual version? Or just a cd in a sleeve?

BUMP...

[willgamer]

[:D]

Fabulous news!

Thank you all so much; hope this sells many more copies.

To your detractors: You all sound emotionally overwrought and utterly illogical. Not a one of you has any valid complaint whatsoever. You entered into a transaction that was fully disclosed by your own free will. You received everything that you bargained for.

You would lead us to believe that nothing ever went on sale, or declined in price (i.e. cpu's [X(] ) after you bought them.

On the other hand, if Digital River suddenly raised their d/l prices after you bought, would you cry a river for those who bought at a higher price than you?

[:-] Shame on your silly whining over a vendor who creates more value at a better price!

IMHO everyone, including those who already bought, should applaud an honest vendor making every effort to please customers. [&o]

[Curious]

This certainly seems to have been a learning experience for almost everyone involved.&nbsp; I obviously can't speak for Matrix, but as a customer I've learned not to buy until it's an absolute certainty that what I'm buying includes a printed copy of the game's manual or that a manual can be purchased as a stand-alone item at a later date&nbsp;for a nominal price.&nbsp; Lesson taken.
&nbsp;
CB&nbsp;

[WYBaugh]

Sorry for continuing the beating of the proverbial horse but I feel the touchy issue lies in the information being disclosed post release and folks having to pay Kinko's et al much more than $9.99 for a printed manual.&nbsp; Matrix would have had to know the reaction that this news would bring and possibly should have prepared an alternative for us download customers?
&nbsp;
I do feel that Matrix should allow users who purchased the download prior to this announcement the ability to purchase a manual for the $9.99 at some point in the near future.&nbsp; If it is prohibitive for DR to setup a manual purchase link then how about a link through our member login (members should be identifiable by registration of FoF)&nbsp;allowing us to purchase a manual and pay through PayPal?
&nbsp;
It really should not be that difficult for a user to purchase a manual.
&nbsp;
Bill

[JudgeDredd]

Well, Matrix, I do feel burned....especially seeing as I have been very vocal about printed manuals.

However, it is not your fault that I am burned....it was my enthusiasm and desire to have the game on release. I wish I had not had such a desire or enthusiasm...I could be reading the manual in a week.

But as I said, the fact I do not have a printed manual is not your fault...and I am VERY glad that printed manuals will be a feature in the future. Of course, for me at least, it means I will not be buying your products on release...I never used to get the boxed version...there was no need (why wait when you can download it and burn it yourself)...but a printed manual...completely different kettle of fish. That absolutely makes waiting for the boxed version a must!!

Thank you...at last I can have a manual!!

[JudgeDredd]

ORIGINAL: willgamer

[:D]

Fabulous news!

Thank you all so much; hope this sells many more copies.

To your detractors: You all sound emotionally overwrought and utterly illogical. Not a one of you has any valid complaint whatsoever. You entered into a transaction that was fully disclosed by your own free will. You received everything that you bargained for.

You would lead us to believe that nothing ever went on sale, or declined in price (i.e. cpu's [X(] ) after you bought them.

On the other hand, if Digital River suddenly raised their d/l prices after you bought, would you cry a river for those who bought at a higher price than you?

[:-] Shame on your silly whining over a vendor who creates more value at a better price!

IMHO everyone, including those who already bought, should applaud an honest vendor making every effort to please customers. [&o]

By the way...unlike some people [8|], I can see both sides...

[Curious]

ORIGINAL: willgamer

[:D]

Fabulous news!

Thank you all so much; hope this sells many more copies.

To your detractors: You all sound emotionally overwrought and utterly illogical. Not a one of you has any valid complaint whatsoever. You entered into a transaction that was fully disclosed by your own free will. You received everything that you bargained for.

You would lead us to believe that nothing ever went on sale, or declined in price (i.e. cpu's [X(] ) after you bought them.

On the other hand, if Digital River suddenly raised their d/l prices after you bought, would you cry a river for those who bought at a higher price than you?

[:-] Shame on your silly whining over a vendor who creates more value at a better price!

IMHO everyone, including those who already bought, should applaud an honest vendor making every effort to please customers. [&o]

Now you've gone and done it. You've maliciously and arrogantly characterized the "detractors" as being excessively overexcited ("emotionally overwrought"), stupid ("utterly illogical"), and foolish and witless ("silly"). I find your attitude to be egregiously offensive. The discussion in this thread was relatively civil and well-mannered until your post. You should be ashamed.

CB

[freeboy]

So, we have the option of adding a physical shipment in the store.. if I pay an extra 9.99... this is so incredibley fubar.. is what you are saying now that I can not get a physical copy? or that I can get only a dr disk physical copy? very odd .. I went to the store with my order number and it showed this as an option.. lets try it again today.. perplexed[:-]

[Sheytan]

AHAAHAH!!!!!! too funny, everyone was burning the fort down wanting the game NOW to get the DL...they released it to please us, now people fuss over a manual :} BUWHAAAAAAAAAAA! seriously...
&nbsp;
&nbsp;

[freeboy]

ok, it is cd on demand.. not physical copy too true... I think that to offer the digital download as a special and then another physical is too odd, that is to say you are offering cd backup plus a boxed copy.. two copletely seperate things or just different words? I have to say that I am pqued that I could have waited and done download and recieved the boxed copy, if that is actually what you are saying .. for 60.00.. whatever.. it is a great game.. tar or no tar hehe

[Erik Rutins]

ORIGINAL: TheHellPatrol
[&:]Here's a question for you then: I bought the digital download for $49.99 from Matrix Games. I then bought/pre-ordered a CD-Rom Version for another $49.99, plus $6.99 Priority Mail shipping, from Chris at NWSONLINE. Is he going to have the game with manual version? Or just a cd in a sleeve?

He should have the version with the manual, AFAIK that's the only one that will be printed and sent out.

[Erik Rutins]

ORIGINAL: irrelevant
Glad to have the game. Very disappointed that I bought it 24 hours too soon to get a free manual. Lesson learned: next time, wait longer before buying game. <shrug>

It won't be available until next week and then will be part of the additional $9.99 you pay for a boxed copy.

[TheHellPatrol]

ORIGINAL: Erik Rutins

ORIGINAL: TheHellPatrol
[&:]Here's a question for you then: I bought the digital download for $49.99 from Matrix Games. I then bought/pre-ordered a CD-Rom Version for another $49.99, plus $6.99 Priority Mail shipping, from Chris at NWSONLINE. Is he going to have the game with manual version? Or just a cd in a sleeve?

He should have the version with the manual, AFAIK that's the only one that will be printed and sent out.

[:D]Awesome...thanks!

[David Heath]

Hi Freeboy

The CD backup copy should not be available and God willing will be taken down by DR on Monday. The Game On Demand was the CD and DVD box version.

Now guys I am do my best to see what I can do for you all. Let me first say that Matrix has release over 40+ games now and everyone of them has been handled in the same matter. Download first, box version shortly after release and it cost $10.00 more. This release was planned to be handled the same way but changed so we could offer printed manuals. We did not change things just to upset our customers but to try and give them what they wanted.

Now I know a lot of you claimed you would order a manual or the Game On Demand if possible so I going to make even a bigger push for at least a one time option to customers who order the download version but now want to upgrade to a Game On Demand version.

Let me make this CLEAR. I am promising nothing except I am going to work on this first thing Monday morning.

Oh... I like my tar warm not to hot please. <g>

David Heath
Matrix Games

[Curious]

Thanks for sticking with us -- even when we fuss (a little).

CB