Ordered Physical Copy Is it Lost

[Rocko911]

I ordered both the digital download and physical version on 12/26/06. I still have not received the physical CD & Manual yet?

[decaturkev]

[font="Arial"][/font]I ordered on 20 December and received a shipping notice e-mail on 9 January, still waiting.[/font][/size][/size][/size]

[Drex]

I also ordered the digital download and CD-on-demand on Dec 10th and have not received it. I sent an inquiry into matrix support but haven't ven got a courtesy reply. the order status says "complete" but it was never delivered.

[decaturkev]

Did y'all get an email notice of shipment?

[Drex]

I got a confirmation of my order and billing but that's it. No confirmation of shipping.

[Titanwarrior89]

I got My orders yesterday. It took 27 days(usa). So their not moving very fast at all. The weather may have caused some of the slownest. I ordered on the 20th of Dec.

So good luck, I understand how ya feel.[:(]

[decaturkev]

USPS Media Mail.

[Titanwarrior89]

The only thing slower than USPS mail was "little Mac"[:D] DR must have been running his General Staff.[:D]

ORIGINAL: decaturkev

USPS Media Mail.

[Titanwarrior89]

decaturkev you must get your game soon. So you can help us beat these Yankee's.[:D]

[decaturkev]

A long time ago... when I was working on COTS wargaming concepts for the government, another software engineer (now retireed) and I came up with a Civil War commercial wargame concept. We planned to do a Vicksburg operational level wargame using some simulation engines that were commercially available. The twist was to include the ability to go down deep to first person and play as any combatant one chose. We actually started working on the naval aspect. Imagine being able to jump from gunner, to helmsman, to captain, on an ironclad using a realtime 3D engine. However, he retired and moved back to Texas and I am still in Virginia. He promised me to purchase FOF as we still do online gaming. I need to get him weaned from Rome Total War to FOF.

[dpazuk]

I received notification yesterday that my package had shipped and it arrived today.

Silly me though, I didn't realize that I was getting a hard copy of the manual along with my CDs and had just had it printed at a Business Depot this past weekend! [8|]

Tis' a beautiful manual [:)]

[Drex]

They weren't offering the manual when I got the download but i was able to order the CD. I just printed out the manual.

[Erik Rutins]

Sorry for all those who have been waiting a while. I've posted in a few official threads about this, but I'll summarize here. We ran into major unexpected delays specifically because this was the first product we were providing as a "game on demand" but with printed manuals included. This process, despite extensive preparations, ran into problems that were extended further because of the holidays. Furthermore, when we realize the initial supply of printed boxes, manuals and CDs would not meed demand, we ordered another larger batch to meet all existing orders and more. This second batch was delayed a bit as well.

On top of that, the whole process is only working on the US site at present. Non-US store orders for boxed copies are still back-ordered. However, getting stock in for non-US orders is our top priority and we expect it to be completed this week, so those should ship out as well, with any luck, by the end of the week.

This is not typical for us - normally a boxed game ships out in a matter of a day or two. We expect that once we are through these growing pains, future titles will be back to a smooth schedule again.

With that said, if you ordered from the US store before last week and you don't get a shipping notification this week, e-mail me at erikr@matrixgames.com with your order # and I'll follow up to see what the order status is.

Regards,

- Erik

[Drex]

Thank you Erik. Duly noted.

[Adam Parker]

ORIGINAL: Erik Rutins

e-mail me at erikr@matrixgames.com

Hi Erik I haven't heard back from you [:)]

Adam.

[Erik Rutins]

Adam,

I haven't received either of your e-mails yet... no idea what is going on with that. I'll check the spam filters.

Regards,

- Erik

[Queeg]

Got my email on January 9. Still waiting on delivery.

[Adam Parker]

OK please let me know - I had an email banter with David last week using the support@matrix address.

Yesterday's mail to you seemed to work fine? [:)]

[Mike Scholl]

Mine arrived Monday..., so they are on the way.

[decaturkev]

ORIGINAL: Titanwarrior89

decaturkev you must get your game soon. So you can help us beat these Yankee's.[:D]

Got it yesterday, keep the manual with me wherever I go. I can recognize it as I have it tied up with three cigars.