Stopped when I hit Play

[mikewjohnston]

Hi,

I've downloaded the game... made sure the Java and microsoft downloaded were done... rebooted... and now when I call up the command centre screen and try to click on play, I get an error message saying CC3.exe has encountered a problem and needs to shut down.

Help!

Mike

[Beeblebrox]

A screen pic would really help, or transcribe the message in detail here.The MSJavaVM and the MS .Net 2 Framework are not involved here.  When we have got that, I can wing it past our Dev.
 
In the meantime, try uninstalling and re-installing.  It has helped a few peopl out already, so you never know.

[mikewjohnston]

Trying to get screen capture to be uploaded. Captured it and easy to send via email to you... but in the meantime:

Microsoft error report that says: CC#.exe has encountered a problem and needs to close. We are sorry for the inconvenience...

the error reports says:

Error signature: AppName cc3.exe AppVer 2006.11.17.1 ModName: cc3.exe, ModVer 2006.11.17.1


Error report contents: Exception Information Code 0xc0000005 Flags: 0x000000000
Record: etc

System Information: Windows NT 5.1 Build 2600 etc

The following files will be included in this error report: c:\docume1\michae1\locals1\temp\ccff_appcompat.txt

Don't know if this helps

[mikewjohnston]

ok,

i've reinstalled twice but still have the same error pop up when I hit play...

hmm...

Mike

[Erik Rutins]

Mike,

Can you post a DxDiag for us please? Thanks.

Regards,

- Erik

[mikewjohnston]

OK, here's diagnostic results...