No Possible Refunds...Oh My!!!!

[mikbro]

I want to download Forge of Freedom & the new X-com game.
But the strange refund policy has got me a little scared.
I downloaded Uncommon Valor a year ago, and never got it to work...still!!!!
Yet i'm stuck with this and can't get my money back... for what?
Please explain why this is your policy, I don't understand why a company would have this
non-consumer type of policy?

[pad152]

Just try to return an opened software game at Best Buy, Circuit City, CompUSA or GoGamer. It's no different than Battlefront, or GamersGate's policy. I suggest you post your issues with Uncommon Valor in the UV tech support forum, or email Matrix Support.

[LarryP]

Walmart takes opened software back without any trouble. So does Target.

[mikbro]

Oh wow, I didn't know Walmart had this games, Thanks so much!!!!!
I'm just concerned about people selling games that don't work, and not being accountable.

[mikbro]

I did post my problems with Uncommom Valor support.
We never got it to work.
But again, my concern was with X-com and the return policy.
And I don't ever get games at Best Buy or Circuit City for that very reason.
Gamestop at least allows returns based on defective products.
My BIG CONCERN is why a company would set their policy to ALL SALES ARE FINAL,
when that really means, too bad if you get a bad product, F**k you very much.

[Erik Rutins]

Actually, it's because of the digital download. That's a lot different than a boxed game as far as the customer returning the product. How do you return a digital download?

Nevertheless, it's also our policy that if we can't get the game to work for you, we issue a refund. That's always been the way we operate. The policy is there as the actual policy to frankly discourage people who would buy a digital download, play it and the decide on a whim to demand a refund because it either wasn't their favorite game ever or just because they can and we would have no product to actually have "returned".

Regards,

- Erik

[Tophat1815]

ORIGINAL: mikbro

Oh wow, I didn't know Walmart had this games, Thanks so much!!!!!
I'm just concerned about people selling games that don't work, and not being accountable.

Game works fine!! The issue I had with the manual not loading was fixed with a simple reboot. Matrix is alot more helpful regarding software support than any Walmart I've run accross.

[LarryP]

I didn't say Walmart helped people with software problems. I simply stated that Walmart takes opened software back.