Game hangs during AI turn resolution

[RocketMan]

After I hit "end turn" the AI does the convoy phase, British turn, Russian turn, American turn and then the game hangs. All I see is the hourglass, which I can move around, but can't scroll or do anything else. I have use task manager to kill the process "commander.exe" to end the game. I have tried running the turn a couple of times and the same thing happens every time.

I have the save game file I can send, but I was hoping these is a way to fix this short of waiting for a patch.

[IainMcNeil]

Have you applied the hotfix? This shoudl fix the problem.

[RocketMan]

I have applied all the patches and I just downloaded and installed the 1.02 hotfix version gain.

The problem is still there.

[RocketMan]

I uninstalled the game and then reinstalled, then applied the 1.02 patch and then the 1.02 hotfix and it did not solve the problem.

[IainMcNeil]

Ok, sorry you are still having problems. Can you mail us a saved game where it occurs and the error.txt file it generates when this happens to info@slitherine.co.uk and we'll check it out.

[RocketMan]

Iain McNeil

Ok, sorry you are still having problems. Can you mail us a saved game where it occurs and the error.txt file it generates when this happens to info@slitherine.co.uk and we'll check it out.

File sent, although I didn't have error.txt I only had error.log.

[IainMcNeil]

That's the one - my mistake.

[RocketMan]

Did you get my email with the error.log and save game files and if so, can you duplicate the problem on your end?

[IainMcNeil]

I've passed it over to Johan and he should get back to you soon.

[bcdane]

I had the same problem yesterday.  The game hangs after the Allies shore bombard a unit in Cherbourg.  Tried re-installing, re-booting, crossed fingers, incantations... nothing helps.  I've already e-mailed to the game file to Iain.  I'm interested in finding out if this can be fixed.  

[dlong]

I have the same problem.   Just purchased the game few weeks ago.  Have spent many hours into a scenario, and now the AI hangs the same place each time with the same ship.  Have gone from beginning to 1942 before this hang.  Tried the hotfix patch..........nothing.  I also tried making a few more moves, thinking the AI might do something different. 
 
Please help here, as I have spent a lot of time on the said game, for it to just stop now.  I can send the file to someone if I knew who and where.  At this point, I would be "afraid" to spend any more time to play this game considering the investment of time and then have this happen.  I need a work around.
 
Thanks

[RocketMan]

Is this problem fixed in the 1.03 patch?

[firepowerjohan]

Yes it is fixed in the news 1.03 beta patch, but you can unfortunately not load old saves with the new version.

[dlong]

Johan, does that mean we must just quit the game we are in the middle of?   No way of skirting this issue to finish?

[firepowerjohan]

Yes, you need to start new games with the new version.

[firepowerjohan]

I suggest you run the 1.03 beta patch since that bug should be gone from that version, else you can wait for the official patch but that might take a while unfortunately.

[RocketMan]

ORIGINAL: firepowerjohan

I suggest you run the 1.03 beta patch since that bug should be gone from that version, else you can wait for the official patch but that might take a while unfortunately.

So I bought a broken game and have to wait until you release the 1.03 patch before I can play it.

Just great.

[dlong]

Not only that, I'm running windows XP.  Loaded the new beta 1.03 and now I can't get past the initial screen.  Hit play........nothing.
 
So 1.02 dosen't work for me (AI hangs after hours into a game) and now 1.03 in totally dead. 

[firepowerjohan]

Send me a mail and I will mail back a fix that will work with your 1.02 version

firepowerjohan@gmail.com

[IainMcNeil]

There seems to be a problem with the Matrix installer for the beta patch. I've asked them to investigate it.
 
The AI problem is very rare and the vast majority of people have never seen it, so the game is not "broken", but did have a couple of bugs, which we have fixed.