Game hangs during AI turn resolution

[RocketMan]

ORIGINAL: Iain McNeil
The AI problem is very rare and the vast majority of people have never seen it, so the game is not "broken", but did have a couple of bugs, which we have

My initial post on this topic stated that:

ORIGINAL: RocketMan
I was hoping these is a way to fix this short of waiting for a patch.

And the answer came back that not only do I have to wait for the next patch, but I have to restart the game from scratch when the patch is finally released.

To me that is a broken game. To you it is a bug. It is a matter of perception.

I will leave it to anybody who is looking to buy this game to draw their own conclusions.

[firepowerjohan]

I repeat,
Send me a mail and I will mail back a fix that will work with your 1.02 version

firepowerjohan@gmail.com

For reasons, we do not want to release too many hotfixes but instead I promise to fix this problem manually instead.

[RocketMan]

ORIGINAL: firepowerjohan

I repeat,
Send me a mail and I will mail back a fix that will work with your 1.02 version

firepowerjohan@gmail.com

For reasons, we do not want to release too many hotfixes but instead I promise to fix this problem manually instead.

Since your initial offer was in response to dlong's post I figured you were talking about fixing his problem with the 1.03 Beta patch.

With the miscommunication out of the way, I thank you for your generous offer and will be sending you an email shortly.

[RocketMan]

firepowerjohan - I got your email with the updated files and they worked great.

Thank you for the excellent customer service.

[IainMcNeil]

If one in a thousand people has the specific problem then the game is not broken, it is a rare bug that does not effect the vast majority. For the person it happens to it is annoying, but we have very quickly resolved the problem. Sending out fixes to individual players is a nightmare to manage for any size team, let alone one as small as this.
 
It is impossible to catch every possible situation in a game as complex as this and so there will be bugs that have to be fixed, but so far there are very few compared to other games.
 
All we're asking for is a little bit of patience