Can't start the game

[sargemule]

This is what happens after I start the game

[sargemule]

then I press okay and the game starts and nothings happens

[Marshall Ellis]

sargemule:
 
Apologize for my lack of French, can you perhaps translate to English that error string?

[sargemule]

hehe sorry Ellis

It's Danish

It says " The given unit is not open or isn't recognised by MCI

[Marshall Ellis]

sargemule:
 
Even more evidence of my ignorance LOL!
Can you tell me when this error happens?
 
 

[sargemule]

You have been working on this game for 5 years so I understand that you haven't found the time or energy to take a speed course in Danish[:)]
 
It starts 2-3 seconds after I have triggered the EIAW button or the Play button on the Start menu and the quickstart button

[Marshall Ellis]

Try dbl-clicking EiANW.EXE in the EiANW directory.
 

[sargemule]

Its the same issue as before



I add my dxdiag

[Erik Rutins]

Since your video and audio drivers are from 2006 and 2005, respectively, please see if there are newer versions so that we can rule those out as an issue.

Otherwise, your DxDiag looks pretty good to me.

If you double-click on the MatrixGamesLogo movie file in the installation directory, does it play? Do you see the movie playing at all before you end up at that black screen?

Regards,

- Erik

[sargemule]

Hi Erik

I have just tested the graphic drivers on Nvidia, and came up clean...I have the newest ones.

It functions and looks like it has been for years, so nothing there

[sargemule]

this is what happens if I press the first button which should be new game

[sargemule]

when I press OK then this happens and the game is over with this screendump

[Marshall Ellis]

It does not look like the game is running in the right directory. This means that it cannot find the scenario which should exist as a *.GED file in the Data dir cannot be found??? Can you exit the Matrix quick start menu then start again using the dbl-click of the EiANW.EXE in the game dir and see if the same happens?
 
 

[donkuchi19]

Hey Marshall,

Did you notice in the screenie above where instead of the version number, it says 3/18/02. Could it be a corrupt download or something like that???

Don

[sargemule]

its the same problem
 

[sargemule]

a corrupt.....I hope not I have paid for it

[Erik Rutins]

Don't worry, if you need to redownload you can always do so via www.findmyorder.com. We're still trying to duplicate these issues and get a handle on what might be causing them on some systems while others work fine. We'll get to the bottom of this.

[donkuchi19]

You would be able to redownload it. Something may have gone wrong in the original download. I think you have 30 days to download it from DR.

It was just a thought from looking at your screenie.

[sargemule]

Its 01:17 in Denmark an should have played this for a few hours, but I tried to install the game on my laptop which is older but it WORKS!!!!!!!!!!!!!!!?????????????????????????????
 
I don't know what is wrong with installation on the desktop

[Erik Rutins]

Another customer reported that updating his nVidia driver solved the issue for him. Are you sure there is no newer version for your system?

Regards,

- Erik