Anyone else get double billed for UV?

[David Heath]

Hi Everyone

Since some of you are want to know why the the charges were done on the 8th but the credits were not done until the 11th. the answer is simple. We have had a lot of preorders for UV and it took us a few days to go through every order and make sure that we didn't miss anyone.


David

[Supervisor]

A much better thing, you have to admit, than:

"I looked over the 20 pre-orders and found that 5 of them had been double-ordered."

[Tuomas Seijavuori]

Panic! It's been 24 hours but I haven't been contacted by MG's customer service about my ordering problems. Do I have to pay full price just because I couldn't pre-order due to some system error at their end?



Edit: I just went back to the site and the price has gone up from yesterday now that they have it "in stock" instead of "pre-order". Aaaargh!

[vils]

Originally posted by David Heath
Hi Everyone

Since some of you are want to know why the the charges were done on the 8th but the credits were not done until the 11th. the answer is simple. We have had a lot of preorders for UV and it took us a few days to go through every order and make sure that we didn't miss anyone.


David

I know this is a very poplulair game for its genre, but how many copies were/is pre-ordered?

What is your calculations for at least not making it a loss?

/vils

[Paul Vebber]

Tuomas - Your case IS being worked - you should hear from us shortly.

[dwtheriault]

According to my Discover card online statement, there is STILL no credit for the double-bill error! I thought this was to be taken care of on the 11th...well it's the 15th and still no credit! What's up????????

David

PS Also, I emailed the MG sales department yesterday asking them to email me my order number (as I lost the receipt I printed when I placed the order), but have not received anything from them yet. I just want my number so I can check the shipping status.

[Marc von Martial]

According to my Discover card online statement, there is STILL no credit for the double-bill error! I thought this was to be taken care of on the 11th...well it's the 15th and still no credit! What's up????????

Hey guys, we´re no wizards . It may also depend on your credit card company. Sometimes it takes some time untill the cash gets booked to your account. Be sure that we work on this.

[Tuomas Seijavuori]

Originally posted by Paul Vebber
Tuomas - Your case IS being worked - you should hear from us shortly.

Thank you Mr Vebber. David Heath just sent me email about this and I will indeed get my 4 copies at the pre-order price! I really appreciate this. I know I will purchase more games from Matrix Games in the future.

(Mental note to self: don't ever start a business, being a customer is so much easier.)