Program do not start

Post bug reports and ask for tech support here.
Post Reply
2gaulle
Posts: 323
Joined: Mon Feb 16, 2004 2:51 pm
Location: Montreal

Program do not start

Post by 2gaulle »

Since 2 days the game refuse to re-start. I'm oblige to reboot my machine to be able to play!

Hope to have some support on this problem this time!
User avatar
Erik Rutins
Posts: 39680
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
Contact:

RE: Program do not start

Post by Erik Rutins »

2gaulle,

Did anything else change on your system 2-3 days ago? Any new software or drivers? It seems odd that a reboot fixes the issue, could you post a DxDiag file for us please and also describe exactly what the game does when you try to launch it? Any error messages?

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC


Image

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
2gaulle
Posts: 323
Joined: Mon Feb 16, 2004 2:51 pm
Location: Montreal

RE: Program do not start

Post by 2gaulle »

informations send

User avatar
Erik Rutins
Posts: 39680
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
Contact:

RE: Program do not start

Post by Erik Rutins »

I haven't received anything, where did you send it?
Erik Rutins
CEO, Matrix Games LLC


Image

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
2gaulle
Posts: 323
Joined: Mon Feb 16, 2004 2:51 pm
Location: Montreal

RE: Program do not start

Post by 2gaulle »

at support@matrixgames.com on december 1 at 8.41
mail resend
User avatar
Erik Rutins
Posts: 39680
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
Contact:

RE: Program do not start

Post by Erik Rutins »

Could you post the response here as well so that the developer can see it?
Erik Rutins
CEO, Matrix Games LLC


Image

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
HussarGames
Posts: 219
Joined: Wed Oct 18, 2006 7:44 am
Contact:

RE: Program do not start

Post by HussarGames »

Does the game work after a restart of the computer? If yes, then it must be a problem with your system.

If not, and you changed some system components or installed some new software that may be the cause. Try reinstalling.

Let us know if this helps and if not, please go into more detail. Do you get to the menu? At what point exactly does the game not start?

Thank you for reporting the problem.

User avatar
mariovalleemtl
Posts: 361
Joined: Wed Aug 09, 2000 8:00 am
Location: Montreal
Contact:

RE: Program do not start

Post by mariovalleemtl »

I also get the same problem. But it work well after a reboot.  
Image Image Image
Post Reply

Return to “Napoleon in Italy Support”