Help first time owner - please!!

[TomBombadil711]

What what about uninstalling the game and making a new installation afterwards? Sometimes it helps. Good luck!

Tom

[SolomonGrundy]

Well I guess that's that! I can't play the game and I can't figure out why. I appreciate the help you gave trying to help me. Game support offered one suggestion and it didn't work, so they abandoned me to my own means of figuring it out. Man that sure felt good. Guess I'll just look at the game box and pretend I'm playing it. I'm glad Matrix was able to offer one suggestion for my problem!

[JudgeDredd]

Yeah. I'm sorry I couldn't be more help. I have never had a problem running it myself, but some did. I had hoped to find someone in the support forums with a similar issue, but the ones I did find didn't appear to elp you.
 
It is a poor showing from Matrix and the developers, I have to say, but it is the Christmas/New Year break...that could have a lot to do with it.
 
One other thing...the devs did point out in the past (when the game was released) that they were more "active" on their own forums. I know, I know...but that was suggested in the past..so perhpas it's worthwhile posting over on their forums or looking through their support forum. I know it means registering on yet another website...but if it helps getting the game working.
 
You can get to their forum with this link http://www.slitherine.com/forum/viewforum.php?f=18
 
Sorry and good luck

[IainMcNeil]

It seems that some files are not installing properly on Solomons machine but we don't know why. Is there some way to check everything has installed properly with the Matrix installer? Does it always generate an error if a file fails to copy over?
 
Solomon how much disk space do you have free? Maybe this is the issue. Thats the problem with PC's it could be any of a million reasons and most of them are not the games fault.

[SolomonGrundy]

My customer #1608255322, Order# 1635951718 was ordered Nov. 7, 2007 for a Christmas gift so the game (Commander: Europe at War) was not opened until late Dec.  My husband has made much contact through the forum to get the game working, without success.  He has been playing another game which works fine on our computer...Gary Grigsby World at War.  I am seeking a full refund of this game per my instructions through Matrix Games.  I was told that if the vendor authorizes the refund, they will contact me with instructions on how to receive the refund.

Please advise how I can proceed with the return of this product.  Thank you.

[Erik Rutins]

Please e-mail me at erikr@matrixgames.com