Return of defective product

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SolomonGrundy
Posts: 15
Joined: Fri Dec 28, 2007 7:51 am

Return of defective product

Post by SolomonGrundy »

My customer #1608255322, Order# 1635951718 was ordered Nov. 7, 2007 for a Christmas gift so the game (Commander: Europe at War) was not opened until late Dec. My husband has made much contact through the forum to get the game working, without success. He has been playing another game which works fine on our computer...Gary Grigsby World at War. I am seeking a full refund of this game per my instructions through Matrix Games. I was told that if the vendor authorizes the refund, they will contact me with instructions on how to receive the refund.

Please advise how I can proceed with the return of this product. Thank you.
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Terl
Posts: 601
Joined: Wed Jun 01, 2005 10:47 am
Location: Charleston, WV

RE: Return of defective product

Post by Terl »

The instructions are given at the end of your thread in the game forum. See the last post-----> Here
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