Download failure

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aegyptos
Posts: 16
Joined: Sat Dec 23, 2006 3:21 pm

Download failure

Post by aegyptos »

I bought August 1914 yesterday via credit card and tried to download it. The download timed out. I have nothing. Help!
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Erik Rutins
Posts: 39780
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
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RE: Download failure

Post by Erik Rutins »

Please use our support@matrixgames.com address for official support.

Try going to www.findmyorder.com with your order info and you should be able to re-download.
Erik Rutins
CEO, Matrix Games LLC

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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
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aegyptos
Posts: 16
Joined: Sat Dec 23, 2006 3:21 pm

RE: Download failure

Post by aegyptos »

Thanks for responding, Erik.  I've sent two messages to that address, one yesterday and one today.  I'll try the findmyorder link.
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aegyptos
Posts: 16
Joined: Sat Dec 23, 2006 3:21 pm

RE: Download failure

Post by aegyptos »

Thanks Eric. I have the game running and have installed the update. Now to figure it out...
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