unable to install

[rroberson]

not able to install the game ...

I keep getting the error, the destination file could not be created. I run vista so Im not sure if thats related.

[rroberson]

silly vista was blocking it.

[R.E.2]

hi rroberson
when i try to play kharkov on vista i get to the end of the movie then i get the following message:-
application has generated an exception that could not be handled
    process id-0x53c(1340) thread id=0xbf 0(3056)
 
when i try JIT debuger it is not available. an attempt to launch debuger with following
command resulted in error code 0x2
cordbe.exe!a 0x53c
i get Kharkov to play on my xp machine with no problems. i would like to play it on vista.
is this the same kind of problem as you had? if so how did you fix it.
           yours aye
              jim
 

[Erik Rutins]

ORIGINAL: rroberson
silly vista was blocking it.

Glad you got it worked out - it runs perfectly and installed perfectly on our clean Vista test system here.

[Erik Rutins]

ORIGINAL: R.E.2
when i try to play kharkov on vista i get to the end of the movie then i get the following message:-
application has generated an exception that could not be handled
   process id-0x53c(1340) thread id=0xbf 0(3056)

Have you edited any scenarios or is this a clean installation? One confirmed report is that a crash like that could be caused if a scenario had an invalid date format (i.e. something other than MM/DD/YYYY)

Regards,

- Erik

[R.E.2]

hi Erik
this was a clean installation. infact i've tried to install it 3 times
 
              yours aye
                jim

[Erik Rutins]

Ok Jim, thanks. Let's start troubleshooting then.

First, can you post a DxDiag and your latest log file for us?

Second, can you confirm that in each installation you allowed the additional components (.NET and DirectX) to install?

[hEad]

ORIGINAL: Erik Rutins

Ok Jim, thanks. Let's start troubleshooting then.

First, can you post a DxDiag and your latest log file for us?

Second, can you confirm that in each installation you allowed the additional components (.NET and DirectX) to install?

No need to go through it all again Erik, the same issue is still unresolved in this thread:

tm.asp?m=1775824

Follow along there Jim - it reaches a point then the troubleshooting hits a dead end...

[Erik Rutins]

hEad,

We are still investigating and I need to find out if in fact this is the same issue or not. It's helpful to me to keep these reports separate.

Regards,

- Erik

[hEad]

ORIGINAL: Erik Rutins

hEad,

We are still investigating and I need to find out if in fact this is the same issue or not. It's helpful to me to keep these reports separate.

Regards,

- Erik

Yes true, but instead of handing out some suggestions piecemeal, let the man see the gamut of suggestions thus far and then let him get busy.

[R.E.2]

Hi Erik
i sent you an email a few days ago (i sent it to you at support@matrixgames.com) .
just wondering how you are getting on?
         yours aye
            jim

[Erik Rutins]

Jim,

I did not see your e-mail, please send it to me at erikr@matrixgames.com

Regards,

- Erik