Help! Can't access Matrix e-store!

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Possum
Posts: 333
Joined: Mon Mar 27, 2000 10:00 am
Location: Adelaide, SA, Australia

Help! Can't access Matrix e-store!

Post by Possum »

Hello.
I have a problem with the Matrix e-store.
I have forgotten my login name and password.
And I no longer have the original e-mail informing me of the detials on my system, or in the message archive.
Now for some reason the login name that I normally use (Possum) dosn't work, and neithe does any of the other common or likely names work either. I've tried my real name, my e-mail address, and variations of my user name, to no avail.
I tried to create a new account, but the system said I can't as that e-mail address is already used by an existing account!
Grrrrrr......
I e-mailed the matrix help desk 3 weeks ago about this problem, and have not yet received a reply.
Sigh...
I did so want to purchace and play Uncommon Valor. But now I'll just go and settle dow to play Morrowind instead.
"We're having a war, and we want you to come!"
So the pig began to whistle and to pound on a drum.
"We'll give you a gun, and we'll give you a hat!"
And the pig began to whistle when they told the piggies that.
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Supervisor
Posts: 5160
Joined: Tue Mar 02, 2004 12:00 am

Post by Supervisor »

I forwarded you help request to David Heath Director of Operations. He should be reponding to you request very soon.
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Supervisor
Posts: 5160
Joined: Tue Mar 02, 2004 12:00 am

Post by Supervisor »

I know your overseas but I was asked if you would try the toll free # 1-888-280-7782. And then we'll go form their.
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David Heath
Posts: 2529
Joined: Wed Mar 29, 2000 5:00 pm

Post by David Heath »

Hi

Are you at a PO Box or APO/FPO?
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Possum
Posts: 333
Joined: Mon Mar 27, 2000 10:00 am
Location: Adelaide, SA, Australia

Post by Possum »

I do not understand, what is a APO/FPO?
"We're having a war, and we want you to come!"
So the pig began to whistle and to pound on a drum.
"We'll give you a gun, and we'll give you a hat!"
And the pig began to whistle when they told the piggies that.
Top
Supervisor
Posts: 5160
Joined: Tue Mar 02, 2004 12:00 am

Post by Supervisor »

Originally posted by Possum
I do not understand, what is a APO/FPO?
Hmmm, as defined, they are US Military Post Office's:

APO stands for "Army Post Office," and is associated with Army or Air Force installations. FPO stands for "Fleet Post Office," and is associated with Navy installations and ships.

There are restrictions as to what and how items are sent to these addresses.

FYI
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Possum
Posts: 333
Joined: Mon Mar 27, 2000 10:00 am
Location: Adelaide, SA, Australia

Post by Possum »

In answer to your question David, No I do not have a PO box,
and I work for the University of South Australia.
"We're having a war, and we want you to come!"
So the pig began to whistle and to pound on a drum.
"We'll give you a gun, and we'll give you a hat!"
And the pig began to whistle when they told the piggies that.
Top
kdevere
Posts: 14
Joined: Thu Mar 21, 2002 12:51 am
Location: schoharie,ny

the best site for wargames

Post by kdevere »

is www.the-underdogs.org
keelan devere
Part of the original Waffen-SS formation, SS-Stabswache Berlin was formed by Oberstgruppenfüuhrer Joseph (Sepp) Dietrich as a Praetorian Guard responsible for protecting Nazi leader Adolf Hitler.

Leibstandarte SS Adolf Hitler became one
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Possum
Posts: 333
Joined: Mon Mar 27, 2000 10:00 am
Location: Adelaide, SA, Australia

Post by Possum »

Er.
I actually wanted to BUY a NEW copy of Uncommon Valor.
But thanks for the tip anyway.

BTW Matrix, any progress?
It's just I have had no contact with you people, apart from this Thread. Or am I going to become a permenent, very reluctant, ex-customer? ( Due to this problem never being fixed, hence locking me out of the matrix e-store forever.)
"We're having a war, and we want you to come!"
So the pig began to whistle and to pound on a drum.
"We'll give you a gun, and we'll give you a hat!"
And the pig began to whistle when they told the piggies that.
Top
Supervisor
Posts: 5160
Joined: Tue Mar 02, 2004 12:00 am

Post by Supervisor »

Originally posted by Possum
Er.
I actually wanted to BUY a NEW copy of Uncommon Valor.
But thanks for the tip anyway.

BTW Matrix, any progress?
It's just I have had no contact with you people, apart from this Thread. Or am I going to become a permenent, very reluctant, ex-customer? ( Due to this problem never being fixed, hence locking me out of the matrix e-store forever.)
This bump should get their attention again. Your last message might have just been missed. Mistakes happen. Matrix is pretty good about responding overall.

You might also check here, as well:

-- Australia, New Zealand --
Vortigern Strategic Software
P.O Box 1081
Lismore NSW 2480
Ph/Fax 02 6689 1919
Mobile 0409 048379
Usual Business Hours - 9am - 3.30pm Wednesday.
Office open periodically at other times

Just a thought.
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Mojo
Posts: 434
Joined: Wed Feb 06, 2002 10:00 am
Location: Portland, Oregon USA

Post by Mojo »

When I bought my copy of UV I didn't bother to set up an account. I just bought it as a guest. Have you tried that?
If something's not working you might want to tunk it a dite.
Mojo's Mom
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Erik Rutins
Posts: 39759
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
Contact:
Contact Erik Rutins

Response...

Post by Erik Rutins »

Possum,

If this is still not resolved, please e-mail erikr@matrixgames.com and davidh@matrixgames.com with your real name, e-mail address and account login. We should be able to get this resolved quickly. I'm not sure why things have taken so long, since I know the help desk items have been addressed several times in the interim.

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC

Image

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
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