Problem With Downloading Updates

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rschilla
Posts: 20
Joined: Wed Jan 02, 2008 7:57 pm

Problem With Downloading Updates

Post by rschilla »

In the last five minutes I've tried to download the upgrades for John Tiller's Campaign Series and Napoleon In Italy. In both cases, the connection simply times out. Is there something else I should be doing or is it "one of those things?"

(I can see a heavy traffic load for Campaign Series as it is a new upgrade and a huge file...but NII is small and several months old.)
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Greg Wilcox
Posts: 334
Joined: Fri Apr 14, 2006 6:17 pm

RE: Problem With Downloading Updates

Post by Greg Wilcox »

I just tried both downloads and they seem to be working OK could have been a temporary glitch try it again and let me know if it is still giving you problems.

-Greg

Greg Wilcox
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rschilla
Posts: 20
Joined: Wed Jan 02, 2008 7:57 pm

RE: Problem With Downloading Updates

Post by rschilla »

[:D]
 
 
Now it is actually working worse.  I'm not even getting to the "open" or "save" window.  It just starts to open and then closes.
 
I'm going to try a re-start....the Bill Gates solution to every problem!
 
Stand by!
rschilla
Posts: 20
Joined: Wed Jan 02, 2008 7:57 pm

RE: Problem With Downloading Updates

Post by rschilla »

That didn't help. Campaign Series does nothing..... NII takes me to a sign in for an FTP server and refuses to accept my password.

Just to make sure it isn't me, I went to another site and started a download which worked just fine.

Any ideas would be appreciated.
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Greg Wilcox
Posts: 334
Joined: Fri Apr 14, 2006 6:17 pm

RE: Problem With Downloading Updates

Post by Greg Wilcox »

Well lets see if we can track down what is happening. Are you trying to access the downloads from the members side or from the game page?

-Greg
Greg Wilcox
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rschilla
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Joined: Wed Jan 02, 2008 7:57 pm

RE: Problem With Downloading Updates

Post by rschilla »

The members' area. As far as I can see the John Tiller upgrade is only listed there.


I've tried both ways for NII and neither worked.
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Greg Wilcox
Posts: 334
Joined: Fri Apr 14, 2006 6:17 pm

RE: Problem With Downloading Updates

Post by Greg Wilcox »

OK that helps, do you have anything that might block downloading from a site? IE has that at times annoying little yellow bar that says in a nutshell "XXXX site is trying to download XXXX onto your comuputer" or your firewall perhaps.

Just trying to rule things out.

-Greg
Greg Wilcox
Production Assistant
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rschilla
Posts: 20
Joined: Wed Jan 02, 2008 7:57 pm

RE: Problem With Downloading Updates

Post by rschilla »

I actually use ACE Explorer.... I don't think that it is much different but you've given me an idea. I will try IE and see what happens.

BRB.
rschilla
Posts: 20
Joined: Wed Jan 02, 2008 7:57 pm

RE: Problem With Downloading Updates

Post by rschilla »

Nope. Even with IE it simply brings me to an FTP server sign-in box and then doesn't like the sign-in data.
rschilla
Posts: 20
Joined: Wed Jan 02, 2008 7:57 pm

RE: Problem With Downloading Updates

Post by rschilla »

I just went over to Gamers.net and dowloaded a Rising Sun scenario with no problem.  Something is blocking me from getting to your upgrade files.
rschilla
Posts: 20
Joined: Wed Jan 02, 2008 7:57 pm

RE: Problem With Downloading Updates

Post by rschilla »

Still times out without making a connection.
 
 
rschilla
Posts: 20
Joined: Wed Jan 02, 2008 7:57 pm

RE: Problem With Downloading Updates

Post by rschilla »

Okay. You can add this solution to the Tech Support Data Base.

After multi-experimenting I re-booted my router and the file downloaded.


Sheeesh! I hate computers.
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