Support Response?

[PBI]

How long does it take to get a response from support? Is a month typical? Is there an email contact or is the ticketing system the only way to contact support?

[sullafelix]

Matrix is great on support and your instance is really not typical at all.

[Erik Rutins]

For official support, please contact us at support@matrixgames.com. 24 hours is the typical response time, with 48-72 hours possible on weekends/holidays or when were at conventions, which is not that often.

[Gem35]

I'm still waiting for a response from support on a game I purchased(WPO).
I was asked to provide my adress and email and then would receive a link to re-download the game.
It's been over a week now and I'm still waiting.
In the meantime, i handed out some very private information and wonder what was done with it.
[&:]

[orwell]

ORIGINAL: Gem35

I'm still waiting for a response from support on a game I purchased(WPO).
I was asked to provide my adress and email and then would receive a link to re-download the game.
It's been over a week now and I'm still waiting.
In the meantime, i handed out some very private information and wonder what was done with it.
[&:]

A nice new mustang. Which I promptly crashed at 10 miles an hour. Did great at 90 though!