Problem with download

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Matto
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Problem with download

Post by Matto »

Some problem with download:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, service@digitalriver.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.
Excuse my English ... I hope is better then Your Czech ... 8-)
My MatrixGames: WitP, WitP AE, WPO, JTCS, P&S, CoGEE, ATG, GoA, B.Academy, C-GW, OoB all DLCs, all SC, FoG2/E, most AGEOD games ...

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Greg Wilcox
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RE: Problem with download

Post by Greg Wilcox »

Just wanted to let you know that we are looking into this right now and hope to have a resolution shortly.

-Greg
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Matto
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RE: Problem with download

Post by Matto »

OK, thanks [8D]
Excuse my English ... I hope is better then Your Czech ... 8-)
My MatrixGames: WitP, WitP AE, WPO, JTCS, P&S, CoGEE, ATG, GoA, B.Academy, C-GW, OoB all DLCs, all SC, FoG2/E, most AGEOD games ...

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Erik Rutins
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RE: Problem with download

Post by Erik Rutins »

Did you already try a re-download via www.findmyorder.com?
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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Matto
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RE: Problem with download

Post by Matto »

It works ... thanks [8D]
Excuse my English ... I hope is better then Your Czech ... 8-)
My MatrixGames: WitP, WitP AE, WPO, JTCS, P&S, CoGEE, ATG, GoA, B.Academy, C-GW, OoB all DLCs, all SC, FoG2/E, most AGEOD games ...

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Erik Rutins
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RE: Problem with download

Post by Erik Rutins »

Great, probably a transient error of some kind then. We're still having the store look into it though.
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
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patchogue
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RE: Problem with download

Post by patchogue »

My download is painfully slow - I restarted it and it's a bit faster...but not much [&:].
 
Are lots of people buying?
 
And while I was typing it tried to open after downloading a tiny fraction - it didn't like it [&:][&:]
"It takes three years to build a ship, it takes three centuries to build a tradition"
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1941
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Erik Rutins
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RE: Problem with download

Post by Erik Rutins »

There's plenty of speed and bandwidth left on this end, so the slowdown would have to be somewhere between our server and your system. Do you share bandwidth with anyone else? It won't open or run until the download is complete. My only advice is to be patient, sorry.
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
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patchogue
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Joined: Sun Jun 15, 2008 11:34 am

RE: Problem with download

Post by patchogue »

Yep - it's definitely this end! Thanks for the rapid response [&o]
"It takes three years to build a ship, it takes three centuries to build a tradition"
Admiral Andrew Cunningham
1941
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