Matrix Games Support: Thank You

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kool_kat
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Joined: Mon Jul 07, 2008 1:10 pm
Location: Clarksville, VA.

Matrix Games Support: Thank You

Post by kool_kat »

Jason and Matrix Games Support Staff:

Many thanks to Erik Rutins, Matrix Games Help Desk, for his assistance in resolving my CS game technical issues! [:)]

I submitted a Help Desk Support Ticket early Wednesday morning (10/8/2008). My original CS files had become corrupted when my hard disk drive started to fail and I was unable to restore from a backup CD-ROM. In less then 6 hours, Erik responded and recommended a specific procedure. We exchanged a few more emails so I could get details on the reinstall procedure. By 2PM I had reinstalled my original CS game files and had updated with the ver. 1.04 game patch! [:D]

I was back up and playing CS again!

Thanks again to Erik and the Matrix Games Help Desk folks! [&o]

Job well done... and much appreciated by this CS player!
Regards, - Mike

"You have to learn the rules of the game. And then you have to play better than anyone else." - Albert Einstein
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