Could use a little help with downloading

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MasterChief
Posts: 159
Joined: Mon Feb 09, 2004 12:29 am
Location: The Hundred Fathom Curve

Could use a little help with downloading

Post by MasterChief »

I have recently purchased the game and have dowloaded the file three times. All three times the file seems to download fine (maybe a little longer than I would expect) but I cannot unzip the file. Each time I try I get the following message. I am able to download and unzip the Hired Guns update.

HiredGuns-SetupRelease-107000DR.zip: The archive is either in unknown format or damaged
Chief of the Watch... Over the 1MC, pass the word... "DIVE!" "DIVE!"... sound two blasts of the Diving Alarm ... and pass the word, "DIVE! "DIVE!"
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SeanD
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Joined: Thu Mar 02, 2006 5:36 am
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RE: Could use a little help with downloading

Post by SeanD »

Hi,

Are you still having a problem downloading the game?

It seems the file is definitely being corrupted during download. We generally suggest deleting previous downloads, clearing browser cache, installing a single-stream download manager like www.stardownloader.com and trying again. Please try this and let me know if it works.

Thanks,

Sean
Sean Drummy

Marketing and Press Relations Manager
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TheBlackhorse
Posts: 291
Joined: Sun Jun 20, 2004 9:44 pm

RE: Could use a little help with downloading

Post by TheBlackhorse »

I'm having the exact same problem and the use of stardownloader only results in a 0kb file that has nothing in it.
 
Help requested!
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SeanD
Posts: 1082
Joined: Thu Mar 02, 2006 5:36 am
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RE: Could use a little help with downloading

Post by SeanD »

Hi guys,

Could you please private message me your order numbers and email addresses? I'll make sure your request is resolved but I can't do this via the forums.

Thanks!
Sean Drummy

Marketing and Press Relations Manager
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