Game won't run

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mcollins
Posts: 6
Joined: Sun Aug 26, 2007 11:37 pm

Game won't run

Post by mcollins »

I'm getting an error message at the start of trying to run the game:

PCKharkov.exe- Common Language Runtime Debugging Services
Application has generated an exception that could not be handled
Process id=0xe50(3664), Thread id=0xd04(3332)

I have windows XP and plenty of system. The game ran fine on my last computer. My present one is an upgrade.
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Prince of Eckmühl
Posts: 2459
Joined: Sun Jun 25, 2006 4:37 pm
Location: Texas

RE: Game won't run

Post by Prince of Eckmühl »

When the game installed, did you allow it to update both .Net 1.1 and DirectX?

If not, uninstall and reinstall, and allow the updates to take place.

Do you have any mods installed?

Otherwise, Erik or someone else will be by to help you shortly, so don't lament.

PoE (aka ivanmoe)


Government is the opiate of the masses.
rickier65
Posts: 14253
Joined: Thu Apr 20, 2000 8:00 am

RE: Game won't run

Post by rickier65 »

ORIGINAL: mcollins

I'm getting an error message at the start of trying to run the game:

PCKharkov.exe- Common Language Runtime Debugging Services
Application has generated an exception that could not be handled
Process id=0xe50(3664), Thread id=0xd04(3332)

I have windows XP and plenty of system. The game ran fine on my last computer. My present one is an upgrade.

There is also a log file created in the Panzer Command Kharkov log directory. the name reflects the date. you might look at it, and Erik may ask you to post it. It contains error messages the game generates when it has a problem.

Thanks,
Rick
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Erik Rutins
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Location: Vermont, USA
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RE: Game won't run

Post by Erik Rutins »

The previous suggestions are good ones, could you also post your DxDiag as well as your log file?
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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mcollins
Posts: 6
Joined: Sun Aug 26, 2007 11:37 pm

RE: Game won't run

Post by mcollins »

Got it! I didn't check the Install DirectX because I thought I didn't have to, checking my dxdiag. Why is that? One should always get the DirectX if offered by a game?
rickier65
Posts: 14253
Joined: Thu Apr 20, 2000 8:00 am

RE: Game won't run

Post by rickier65 »

ORIGINAL: mcollins

Got it! I didn't check the Install DirectX because I thought I didn't have to, checking my dxdiag. Why is that? One should always get the DirectX if offered by a game?

Sometimes, especially for an older game, you might have a later version of DirectX already installed.

Did that get it running?

Thanks,
Rick
mcollins
Posts: 6
Joined: Sun Aug 26, 2007 11:37 pm

RE: Game won't run

Post by mcollins »

Yes, it did. Thanx
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