I've lost access to Members area and registered games

[Maxx_slith]

Recently when I tried to access my member account to check for updates, etc. for my registered games I received this response: "Login Error : That Username/Email or Password is invalid. Please try again..."

This is the same Username and password I have used since 2002 with no problem. I emailed Matrix from their web form on May 19, no response.

Help would be appreciated.

[Ron Belcher]

Holy Smokes...[:@]

Maxx, you are not alone! [X(]

Matrix Games is still in the process of upgrading their website, especially in the Member
areas.

Matrix Games... Please look at my account as well. Where as I opened a NEW Member
account, and now I am unable to (1). Re-register my games (they're already registered),
and (2). Unable to retrieve my s/n to the games[:(]

Please get back to me... I'd deeply appreciate you doing so!

s/
Ron 'tactician93612' Belcher
Clovis, CA

[Ron Belcher]

Let's see.. it's Tuesday, 7/21/2009.. and no reply or response from MG ! [&:]

[Jason Petho]

You tried this too, correct?

http://www.matrixgames.com/helpdesk/step_login.asp

Jason Petho

[Erik Rutins]

This is not for official support. Please contact us through our Help Desk, that way we can make sure your request is tracked and not lost.

www.matrixgames.com/helpdesk

[Ron Belcher]

In regards to both Jason & Erik...

I did do as you both had suggested and that was back in March too.

[Erik Rutins]

If you have a Help Desk Request ID, please e-mail it to me at erikr@matrixgames.com and I'll investigate.

[Ron Belcher]

Erik,

I see you have asked Alex to help me out! Mega thanks.. he's doing the best he can for me at this time! [&o]

God Bless [8D][;)]

[Ron Belcher]

Alex came through to total Victory !!!

Major Kudos to you, Alex ! Thank you very much for your help in straightening
out my account. [&o][&o][&o][&o][&o]