Problem with Credit Card payment via DigitalRiver?

This new stand alone release based on the legendary War in the Pacific from 2 by 3 Games adds significant improvements and changes to enhance game play, improve realism, and increase historical accuracy. With dozens of new features, new art, and engine improvements, War in the Pacific: Admiral's Edition brings you the most realistic and immersive WWII Pacific Theater wargame ever!

Moderators: wdolson, MOD_War-in-the-Pacific-Admirals-Edition

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Apollo11
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Problem with Credit Card payment via DigitalRiver?

Post by Apollo11 »

Hi all,

Problem with Credit Card payment via DigitalRiver?
We're Sorry.

This credit card type is not valid for processing a transaction in this currency.

Please use your browser's "Back" button, enter a different credit card type, and submit again.


Leo "Apollo11"
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Erik Rutins
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RE: Problem with Credit Card payment via DigitalRiver?

Post by Erik Rutins »

Has to be specific to something in your order - please contact me at erikr@matrixgames.com with your Order ID and we'll investigate immediately.
Erik Rutins
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Sneer
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RE: Problem with Credit Card payment via DigitalRiver?

Post by Sneer »

i have payment problem too
details sent to eric already .....
i hope my mail did not land in spam ...


We're Sorry.

We were unable to verify your payment information. Please use an alternate payment option if available. Thank you

(Error Number: 30024901 - 0)
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witptsee2
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RE: Problem with Credit Card payment via DigitalRiver?

Post by witptsee2 »

I have a problem with my order also, I checked with Digital River and they have not seen the order come through there system
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Fokko
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RE: Problem with Credit Card payment via DigitalRiver?

Post by Fokko »

Same problem here as Sneer

We're Sorry.
We were unable to verify your payment information. Please use an alternate payment option if available. Thank you



(Error Number: 30024901 - 0)
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Zakhal
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RE: Problem with Credit Card payment via DigitalRiver?

Post by Zakhal »

Im getting this too:
We're Sorry.

We were unable to verify your payment information. Please use an alternate payment option if available. Thank you

(Error Number: 30024901 - 0)

I have bought tons of stuff with cc in the past without problems. I bet its somthing related to scandinavian letters on cc like äääääää.

EDIT: Last time I got this problem(Grown of Glory EE) I simply used paypal instead and it worked without problems.

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Fokko
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RE: Problem with Credit Card payment via DigitalRiver?

Post by Fokko »

Last one i purchased was the original in 2005 , not needed to purchase any after that [:D]

I buy cd's etc online on regular basis, never had this problem .
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Zakhal
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RE: Problem with Credit Card payment via DigitalRiver?

Post by Zakhal »

Ok paypal worked im d/L. [:D]

I should use paypal always anyways because its more secure but I have started to become a bit lazy nowadays.
"99.9% of all internet arguments are due to people not understanding someone else's point. The other 0.1% is arguing over made up statistics."- unknown poster
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Oliver Heindorf
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RE: Problem with Credit Card payment via DigitalRiver?

Post by Oliver Heindorf »

Hello leo, didnt you or another chap from croatia had similar problems 2004 getting witp ? I remeber there was something....
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Arkady
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RE: Problem with Credit Card payment via DigitalRiver?

Post by Arkady »

Are you using US or EU shop ?
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Swayin
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RE: Problem with Credit Card payment via DigitalRiver?

Post by Swayin »

Digital River told me I'd get my confirmation and D/L code about 2 hours ago ... :(
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Sneer
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RE: Problem with Credit Card payment via DigitalRiver?

Post by Sneer »

:-( back from soccer 3 h later and still same error - no witp ae for me tonight i think 
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Oliver Heindorf
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RE: Problem with Credit Card payment via DigitalRiver?

Post by Oliver Heindorf »

hey sneer. pm Erik R. I am sure he can help you out.
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Sneer
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RE: Problem with Credit Card payment via DigitalRiver?

Post by Sneer »

i already did it few hours ago [:(]
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Oliver Heindorf
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RE: Problem with Credit Card payment via DigitalRiver?

Post by Oliver Heindorf »

ah OK, give him time mate....his box must be full of anything. I am sure he will help you out when he can. just stay patient.
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Erik Rutins
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RE: Problem with Credit Card payment via DigitalRiver?

Post by Erik Rutins »

I've been e-mailing back and forth with Sneer and the store, among many others. If you have an issue and the error says your order is being reviewed, that usually means something kicked off the automatic checks and they're doing a manual review, which generally takes 1-2 hours, at which point you should get your confirmation e-mail and download link as usual. However, if the error is saying that they couldn't process your payment, then you need to e-mail me at erikr@matrixgames.com with your Order ID so we can figure out what the store is objecting to in your order info.
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steveh11Matrix
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RE: Problem with Credit Card payment via DigitalRiver?

Post by steveh11Matrix »

ORIGINAL: Zakhal

Im getting this too:
We're Sorry.

We were unable to verify your payment information. Please use an alternate payment option if available. Thank you

(Error Number: 30024901 - 0)

I have bought tons of stuff with cc in the past without problems. I bet its somthing related to scandinavian letters on cc like äääääää.

EDIT: Last time I got this problem(Grown of Glory EE) I simply used paypal instead and it worked without problems.

That was my solution also. I think DR needs a little 're-education'... ;-)

Downloading now...
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Apollo11
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RE: Problem with Credit Card payment via DigitalRiver?

Post by Apollo11 »

Hi all,
ORIGINAL: Oliver Heindorf

Hello leo, didnt you or another chap from croatia had similar problems 2004 getting witp ? I remeber there was something....

Yep... Oleg and me had this very same (or similar) problem...


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Prior Preparation & Planning Prevents Pathetically Poor Performance!

A & B: WitW, WitE, WbtS, GGWaW, GGWaW2-AWD, HttR, CotA, BftB, CF
P: UV, WitP, WitP-AE
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sprior
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RE: Problem with Credit Card payment via DigitalRiver?

Post by sprior »

I had the same issue with CC:TLD last week but assumed it was because I was using a UK debit card. I had to use Paypal back then so I just did it this time too.
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Apollo11
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RE: Problem with Credit Card payment via DigitalRiver?

Post by Apollo11 »

Hi all,
ORIGINAL: Arkady

Are you using US or EU shop ?

EU (with WitP serial you had to choose for cupon)...


Leo "Apollo11"
Image

Prior Preparation & Planning Prevents Pathetically Poor Performance!

A & B: WitW, WitE, WbtS, GGWaW, GGWaW2-AWD, HttR, CotA, BftB, CF
P: UV, WitP, WitP-AE
Top
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