promo code problem

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Freedom205
Posts: 307
Joined: Mon Dec 04, 2000 10:00 am
Location: Michigan USA

promo code problem

Post by Freedom205 »

Am I the only one who cant get the promo code to work? I add physical and digital download to the cart, delete the extended download for 3.99 and change the shipping to economy.
Then I input my promo code from owning witp, and hit apply. System adds the 3.99 extended download back on and doesnt deduct the $20 promo?

am I missing something ?
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Erik Rutins
Posts: 39780
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
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RE: promo code problem

Post by Erik Rutins »

It's been working, I'm guessing that something is going wrong between your internet browser and the store. I would try clearing your internet cache and cookies, rebooting and giving it another try. Also try another browser if you have more than one installer (i.e. Firefox and IE). If that still doesn't work, please e-mail me at erikr@matrixgames.com with your promo code and order ID (it's generated before the order is completed) and I'll investigate with the store.

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC


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Freedom205
Posts: 307
Joined: Mon Dec 04, 2000 10:00 am
Location: Michigan USA

RE: promo code problem

Post by Freedom205 »

Fixed, Thanks Erik
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