Game freezing up and not working properly

[hweston]

Game freezing up and not changing screens. Inclosing DXfile.

[Erik Rutins]

Hi Hweston,

Exactly when does the game freeze on you? Can you provide some more details regarding exactly what you are seeing? Are you getting any error messages of any kind?

Did you allow all the Required components in the installer to install (did you uncheck any of the checkboxes)?

Regards,

- Erik

[hweston]

It is freezing when going into the combat module the screen is flicking and the ships never appear on the screen. It also locks up there after several minutes.

[hweston]

I also intalled all the components.

[Erik Rutins]

ORIGINAL: hweston
It is freezing when going into the combat module the screen is flicking and the ships never appear on the screen. It also locks up there after several minutes.

Ok, I'm not seeing anything in your DxDiag that would indicate an issue. If you've changed anything in your video driver settings, could you try restoring them entirely to their defaults please? Also, can you make sure any other background programs and processes are terminated and then try this again?

If that doesn't fix it, I will have to ask Bob for his advice. Are you able to auto-resolve battles as a work-around to get past this until then?

[Erik Rutins]

Also, if you have a save file that replicates this on your system, can you please zip it up and upload it here? I'd like to see if this is system-specific or if there's something about this particular battle that is causing the issue.

[noxious]

Might also try tweaking the graphic settings in the Options menu, particularly the shadow setting : set it to low, try, if it works, and you want better shadows, raise it a notch, try again, etc. Ditto with other settings. This trick worked for at least one of the testers.
Hope that helps, and that you can enjoy the game
Cheers !

[hweston]

Also after it freezes the menu is still up, will load the opening screen but freezes after that. Will try the shadows.

[hweston]

They game has major problems have suspended playing until fixed. There is something major some screens fail to load. Please fix it and I will play again. Very disappointed in Matrix releasing a unfinished game.

[Erik Rutins]

hweston,

The game has no such issues on our test systems here, our home systems and the systems the beta testers used. This is apparently system specific and we'll have to ask the developer to investigate this with you. We will either fix it or refund it if we can't get it to work on your system. I don't blame you for being upset, but please don't assume that what you are seeing is what other people are seeing on their systems (or what we saw on ours).

Regards,

- Erik

[hweston]

Erik I know that Matrix will correct this problem that is why I have not asked for my money back. But if you will look into your records I have downloaded a dozen or more games from Matrix without any problems until this one. Also I digitally download at least 30 t0 40 games a year from other sites without this problem where I cannot even get throught the tutorial. I not knocking Matrix I know they will fix the problem. I am trying to say it is not a problem with just my system I have run all the games download to date without a major problem until this one. It just I was looking forward to this game and cannot even run the basis game without problems.

[hweston]

Once the game freezes and exit back to my desktop the game will not load again past the menu screen. Could there be a memory problem where there is a memory leak. I have tried everything you suggested without any improvement. I managed to save a game where are the save games located I will send you a copy, could not find them in the Armada directory.

[Erik Rutins]

ORIGINAL: hweston
Erik I know that Matrix will correct this problem that is why I have not asked for my money back. But if you will look into your records I have downloaded a dozen or more games from Matrix without any problems until this one. Also I digitally download at least 30 t0 40 games a year from other sites without this problem where I cannot even get throught the tutorial. I not knocking Matrix I know they will fix the problem. I am trying to say it is not a problem with just my system I have run all the games download to date without a major problem until this one. It just I was looking forward to this game and cannot even run the basis game without problems.

Another way to look at this is to use your experience with our previous releases to realize that we would not have released a game if it had problems like you describe. In any case, it's clearly having issues on your system and we'll get to bottom of that and fix them if we can. The next step is to get the developer on the case, which should happen tonight (he is across the globe from us).

[Erik Rutins]

ORIGINAL: hweston
I managed to save a game where are the save games located I will send you a copy, could not find them in the Armada directory.

You should find your saved games in your Documents/My Games/Armada 2526 folder.

[hweston]

This one of the save game files.

[hweston]

This is the other one hope they help.

[Erik Rutins]

Thanks, checking it out now.

[Erik Rutins]

The first save seems to be from the very start of the tutorial and everything loaded fine and proceeded fine here.

[Erik Rutins]

Second save also seems to be from the start of the tutorial? Is that correct? Also loaded fine here.

[hweston]

Yes that is correct. Removed the game and completely reinstalled still having the same problems. Once I enter the combat screens it shows my ships to the right buy not on the main screen also if I end the battle I does not go back to the star screen it loads more windows on top of the combat screen.