There's no serial in my retail copy (box+cd+manual)

phenixfulcrum · Post by **phenixfulcrum** » Fri Dec 25, 2009 6:29 pm

Hi,

Excuse me for my bad english becaus i'm french. My wife offered to me for Christmas a retail copy of Crown of GLory Emperor's Edition but i have some problems to find the serial number [:D]

I explained my problem in the COGEE sub-forum and Gil R. (moderor) gave me the advice to post a thread in the general discussion aera, because it seems to be a problem that concerns Matrix/Digital River :
http://www.matrixgames.com/forums/tm.asp?m=2329190&mpage=1&key=�

My box version was bought at the french Store4War website (www.store4war.com).

On the first CD (of three), i can find

a CD Number of 20 numeric characters : XXXXXXXXXX0000000009

and an Order ID which repeats the 10 first characters of the CD Number : XXXXXXXXXX

I tried to enter these 2 codes but the set up doesn't recognize them. What is curious is that these CD Number and Order ID printed on the first CD don't look like general Matrix Games serial numbers which are generally like that : XXXX-XXXX-XXXX-XXXX

I didn't find other code on the two others discs, or in the DVD box or in the paper manual.

Perhaps can i scan the first CD cover and my bill (from Store4War shop) and send them to matrix commercial office ?

Thank you for your help... it's hard to wait for before playing this great game !
Best regards, Phenix.

Qwixt · Post by **Qwixt** » Fri Dec 25, 2009 8:12 pm

When I have bought a store version in the past, the serial number was on a sticker on the paper cd holder. When I order the digital download version, I get a confirmation email with the CD key inside the email from DR.

Greybriar · Post by **Greybriar** » Fri Dec 25, 2009 8:24 pm

From this thread:

ORIGINAL: Erik Rutins

Just a quick note to add here - I'm on vacation until January 18th, my first real vacation in four years as I really need a recharge of my batteries and some family time. I hope you all have a wonderful holiday season and a Happy New Year! Thanks to all our customers, you are the best!

As noted above, some of our other staff will be watching the forums, though you should frankly expect coverage to be far less than usual. Please make use of our Help Desk if you have any issues and need assistance, do not wait for forum PMs or e-mails.

phenixfulcrum · Post by **phenixfulcrum** » Fri Dec 25, 2009 8:37 pm

Thank you for your answer, i will send a request to the help desk. Best regards.

JudgeDredd · Post by **JudgeDredd** » Sat Dec 26, 2009 6:19 am

I've never bought just a physical version...did you not get a key by email? Whenever I have bought (like I said always digital and physical or just digital) I've always been given a key by email?
 
Can you not use your order number and email or last 6 digits of your credit card in www.findmyorder.com to look up your order? I would've thought it would say there?

rickier65 · Post by **rickier65** » Sat Dec 26, 2009 6:37 am

ORIGINAL: phenixfulcrum

Thank you for your answer, i will send a request to the help desk. Best regards.

Thats a bummer. On my physical CD I have a Serial No. Printed on teh CD directly above the CD Number barcode (above and slightly to the left actually.

Good luck!

Rick

phenixfulcrum · Post by **phenixfulcrum** » Sat Dec 26, 2009 6:59 am

Thank you for your answer. i tried findmyorder.com but it doesn't work.

I bought the game directly at a french distributor (store4war) which send me te physical product by postal shipping.

Andrew Williams · Post by **Andrew Williams** » Sat Dec 26, 2009 7:18 am

What does store4war have to say about the serial?

Surely they supply a serial if they are legit....

phenixfulcrum · Post by **phenixfulcrum** » Sat Dec 26, 2009 7:46 am

i will send them a email. Store4War is the main french strategic website. They seems to be serious. A long time ago, i wrote reviews and games analysis for their paper magazine PC4WAR.

Perhaps when they order physical games from Matrix, they receive a listing of serial numbers for each dvd box delivered ?

Andrew Williams · Post by **Andrew Williams** » Sat Dec 26, 2009 8:03 am

Your place of purchase should be your first port of call for any assistance.

Marc von Martial · Post by **Marc von Martial** » Sat Dec 26, 2009 8:46 am

Sorry to hear about this.

Even with the store4war versions the serial number should be printed on the CD itself in the xxxx-xxxx-xxxx-xxxx format you described above.
Like Andrew said, please do contact your reseller first.

phenixfulcrum · Post by **phenixfulcrum** » Mon Dec 28, 2009 9:06 am

Hello everybody,

i received an answer from Store4War : they have got a listing of serial numbers for their orders and gave me one.

ok that's work fine with the second serial number store4war gave me.
Best regards.

rickier65 · Post by **rickier65** » Tue Jan 05, 2010 4:07 pm

ORIGINAL: phenixfulcrum

Hello everybody,

i received an answer from Store4War : they have got a listing of serial numbers for their orders and gave me one.

ok that's work fine with the second serial number store4war gave me.
Best regards.

Glad to see it got resolved!

Rick

Brigz · Post by **Brigz** » Tue Jan 05, 2010 10:59 pm

Interesting. I ordered 'Field of Glory' from the Matrix site by digital download and physical copy. The game downloaded fine and I did receive a standard Matrix type serial number by email. However, I received the CD today and it does not have the serial number on the CD. Just like with phenixfulcrum's disk, the CD has a CD number and an Order ID, neither of which is the serial number. I also noticed that the game box has "DX edition" on the label. I've ordered many games from Matrix and this is the first CD that didn't have the serial number printed on it. Glad I got the email with a serial number.

decaro · Post by **decaro** » Wed Jan 06, 2010 12:03 pm

ORIGINAL: Dave Briggs

Interesting. I ordered 'Field of Glory' from the Matrix site by digital download and physical copy. The game downloaded fine and I did receive a standard Matrix type serial number by email. However, I received the CD today and it does not have the serial number on the CD. Just like with phenixfulcrum's disk, the CD has a CD number and an Order ID, neither of which is the serial number ...

Although I only ordered a physical copy, I reported the same issue w/my Kharkov purchase; fortunately the accurate serial number was found w/the product tracking info.

vonRocko · Post by **vonRocko** » Wed Jan 06, 2010 12:21 pm

ORIGINAL: Joe D.

ORIGINAL: Dave Briggs

Interesting. I ordered 'Field of Glory' from the Matrix site by digital download and physical copy. The game downloaded fine and I did receive a standard Matrix type serial number by email. However, I received the CD today and it does not have the serial number on the CD. Just like with phenixfulcrum's disk, the CD has a CD number and an Order ID, neither of which is the serial number ...

Although I only ordered a physical copy, I reported the same issue w/my Kharkov purchase; fortunately the accurate serial number was found w/the product tracking info.

Same story here.I just recieved BIN and it has no serial number.Strange.

freeboy · Post by **freeboy** » Wed Jan 06, 2010 1:44 pm

My physica,, sent by MATRIX, does not have a working serial number either!
I did dl and physical for witpae and the serial number on the cd was not a good number somehow the system is broken
 

decaro · Post by **decaro** » Wed Jan 06, 2010 1:46 pm

ORIGINAL: vonRocko

ORIGINAL: Joe D.

ORIGINAL: Dave Briggs

Interesting. I ordered 'Field of Glory' from the Matrix site by digital download and physical copy. The game downloaded fine and I did receive a standard Matrix type serial number by email. However, I received the CD today and it does not have the serial number on the CD. Just like with phenixfulcrum's disk, the CD has a CD number and an Order ID, neither of which is the serial number ...

Although I only ordered a physical copy, I reported the same issue w/my Kharkov purchase; fortunately the accurate serial number was found w/the product tracking info.

Same story here.I just recieved BIN and it has no serial number.Strange.

Perhaps not so strange as several gamers who ordered different titles are missing SNs from their disks even though these missing numbers were assigned and later successfully entered during the software install prompt.

I'm guessing it was just a holiday glitch as I don't want to go looking for CD serial numbers anytime soon, esp. when BftB is (hopefully) released next month.

vonRocko · Post by **vonRocko** » Wed Jan 27, 2010 10:01 pm

Thanks Matrix! They just emailed the serial numberes of my 3 most recent purchases. Two of them I didn't even know I was missing. That will save me from a few future headaches!
Thank you.

Josh · Post by **Josh** » Thu Jan 28, 2010 10:43 am

ORIGINAL: vonRocko

Thanks Matrix! They just emailed the serial numberes of my 3 most recent purchases. Two of them I didn't even know I was missing. That will save me from a few future headaches!
Thank you.

Yup, me too. Didn't even know there was no serial number on the cd printed [:)]
And you're right about future headaches.... it's installed nicely on my pc now and they all work fine, but you know how it goes, you will get that new pc eventually and *then* you have to install everything again ---> hm, now where is that serial number again?? [&:]

There's no serial in my retail copy (box+cd+manual)

There's no serial in my retail copy (box+cd+manual)

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