Can`t get the game to run

[Coulsdon Eagle]

Windows XP

[Chris21wen]

ORIGINAL: Coulsdon Eagle

Windows XP

Not a Vista problem then.

[Erik Rutins]

Warspite1,

Have you tried any other CDs during this time? Other games or other software? Do they install successfully?

Regards,

- Erik

[Andy Mac]

Yes they do I spoke to Warspite1 the other night to try and help he has installed other matrix games we tried disabling AV and copying the exe to the hard drive nothing worked - unfortunately I am not a tekkie so I could not diagnose the issue.

His system was able to copy the exe from CD to the hard drive so its not a CD issue it just wont run the exe.

His system is XP.
Andy

[warspite1]

ORIGINAL: Erik Rutins

Warspite1,

Have you tried any other CDs during this time? Other games or other software? Do they install successfully?

Regards,

- Erik

Warspite1

Erik - yes, as Andy says, I tried re-loading Civ IV, Rome Total War and Matrix`s Empire in Arms. All loaded without any problems.

[jwilkerson]

If you were able to copy the EXE off the CD - the final step I could think of would be to rename that EXE before running - if AV is inhibiting - the rename might either trick it - or trip it again - and worst case if it trips it again you would at least maybe see some evidence of that.

I would also check the registry to clean out any AE entries - if there are any.

[warspite1]

ORIGINAL: jwilkerson

If you were able to copy the EXE off the CD - the final step I could think of would be to rename that EXE before running - if AV is inhibiting - the rename might either trick it - or trip it again - and worst case if it trips it again you would at least maybe see some evidence of that.

I would also check the registry to clean out any AE entries - if there are any.

Warspite1

No - that did not work either......[:@]

[Rainer]

You need to be more specific.

No - that did not work either......

doesn't say anything.
Again, what EXACTLY happens when you try to execute the file?
Please note EXACTLY what message(s) you get.
Otherwise nobody will be able to help or narrow down the cause of the problem.
Screenshots with the (presumably) Windows message on screen also can be helpful.

[warspite1]

ORIGINAL: Rainer

You need to be more specific.

No - that did not work either......

doesn't say anything.
Again, what EXACTLY happens when you try to execute the file?
Please note EXACTLY what message(s) you get.
Otherwise nobody will be able to help or narrow down the cause of the problem.
Screenshots with the (presumably) Windows message on screen also can be helpful.

Warspite1

Rainer I was answering a specifc comment from jwilkerson. I have been through the questions you raise with Andy Mac and advised of responses from the computer. This query was taken off line but has come back on line....

[Rainer]

Sorry, I didn't know that (though I could having read Joe's remarks).
Sincerely hope it will be fixed.