Invald serial number?

[sol_invictus]

Gil,

I finally took the plunge and got COG: EE but when I attempt to install the CD I keep getting an "Invalid Serial Number" message. I see no serial number on the CD or in the manual. I tried the CD Number and the Order Number that are on the CD but neither work. I am at a loss.[&:] Please help. Europe needs conquering!

Arinvald

[Gil R.]

Glad you took the plunge.

What you're describing sounds a lot like the problem described in this thread:
tm.asp?m=2329494
If that's not the problem, then you should contact the Matrix Help Desk. Sadly, this isn't something I can help with, since WCS has nothing to do with the production and distribution of our games.

Please let us know when everything's been resolved.

[sol_invictus]

Thanks for the quick response. Chris at NWS has supplied me with the missing serial number.

[Erik Rutins]

Hi Arinvald,

Unfortunately, while we were mostly shut down over Christmas, DR had some major technical issues. These resulted in some CDs from the UK warehouse shipping out either corrupt and/or without serial numbers printed on them. We took the following steps once we found the problem.

1. All possibly corrupt CDs were replaced and re-shipped at our cost, whether the customer contacted us or not.
2. All orders that might have had serial numbers missing were contacted by e-mail with their serial number. Note that for these orders (like yours) there was always a serial number assigned to the order, provided on the store screen and via e-mail when the order was completed and available via www.findmyorder.com, but it was not printed on the CD.

In your case, since you purchased from a reseller, we did not have your direct contact info but we did contact Chris and he is aware of the issues as well and has all the serial numbers for the affected orders. I'm glad to hear that he resolved things for you and I apologize for the error.

Regards,

- Erik