HELP!!!

Distant Worlds is a vast, pausable real-time, 4X space strategy game which models a "living galaxy" with incredible options for replayability and customizability. Experience the full depth and detail of large turn-based strategy games, but with the simplicity and ease of real-time, and on the scale of a massively-multiplayer online game. Now greatly enhanced with the new Universe release, which includes all four previous releases as well as the new Universe expansion!

Moderators: Icemania, elliotg

Post Reply
gargoil
Posts: 389
Joined: Sun Jan 06, 2008 4:23 pm

HELP!!!

Post by gargoil »

I bought this game as a digital download only. I copy and pasted my serial number in to download it.

That was a week ago. Now I realize I never got an email confirming my purchase - so I don't have the serial number anywhere. I can't register it, I can't re-download it, all because of a stupid number that they keep secret from me except for one chance to get it, and I thought I would get in an email.


Help - anybody know anything I can do?
Druthlen
Posts: 53
Joined: Sun Apr 04, 2010 2:05 pm

RE: HELP!!!

Post by Druthlen »

I would get a recipt or print out from your credit card company or paypal showing the purchase and email it to support. Include the email you used to purchase the game along with full name and address. That should help them hunt it down and get it for you. Good luck.

Also when you buy something with credit card the merchant is required to have a 800 number you can call. Call your credit card company and get the 800 number that is tied to the purchase order.
Lorini
Posts: 21
Joined: Sun Apr 18, 2010 10:32 am

RE: HELP!!!

Post by Lorini »

Check your spam mail.
gargoil
Posts: 389
Joined: Sun Jan 06, 2008 4:23 pm

RE: HELP!!!

Post by gargoil »

wooohooo....

Thanks for the help guys! I now realize that I did get an email with the serial number. I forgot I move it into a folder I keep for just such a purpose. Leave it to me to not think to look in the most obvious place!

A moderater could close this thread now.
User avatar
Erik Rutins
Posts: 39650
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
Contact:

RE: HELP!!!

Post by Erik Rutins »

If you installed the game, the serial number will also be in a file called "serialreg.txt" in your installation folder.
Erik Rutins
CEO, Matrix Games LLC


Image

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
gargoil
Posts: 389
Joined: Sun Jan 06, 2008 4:23 pm

RE: HELP!!!

Post by gargoil »

ORIGINAL: Erik Rutins

If you installed the game, the serial number will also be in a file called "serialreg.txt" in your installation folder.

Wow, nice tip!
Post Reply

Return to “Distant Worlds 1 Series”