Cannot install the game

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Fred98
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Joined: Fri Jan 05, 2001 10:00 am
Location: Wollondilly, Sydney

Cannot install the game

Post by Fred98 »

I downloaded the file.

I click on the file.

I am presented with a white screen. The screen is titled "Battles from the Bulge"
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Fred98
Posts: 4019
Joined: Fri Jan 05, 2001 10:00 am
Location: Wollondilly, Sydney

RE: Cannot install the game

Post by Fred98 »

I use Kaspersky internet security.

After posting the message above I browsed the forums for a little while.

After about 5 mins, I realised the installation process had begun!

Then I received a Micriosft message - Kaspersky has to close do you want to send a message to Microsoft - well NO because I want to install the game!

A moment later a Kasperky message popped up: Kaspersky has to close do you want to send a message to Kaspersky? again NO because I want to install the game!

The game is now installed.

So it seems Kaspersky caused the problem.

I have since studied Kaspersky and can't figure out how to stop this happening again!

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Erik Rutins
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Location: Vermont, USA
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RE: Cannot install the game

Post by Erik Rutins »

We always recommend disabling any anti-virus/security software before installation. Some of them love to mess up installers while they scan the whole huge installation file and often prevent some of the necessary registry settings from being installed. There is normally a way to disable your anti-virus in its options.
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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Adam Parker
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Location: Melbourne Australia

RE: Cannot install the game

Post by Adam Parker »

Hi Joe, my Norton Internet Security wouldn't let my install begin either. It gave me a big red cross - Intruson Alert [:D]

I had to exclude the file from being blocked. After that, no problems.
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Fred98
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Joined: Fri Jan 05, 2001 10:00 am
Location: Wollondilly, Sydney

RE: Cannot install the game

Post by Fred98 »

ORIGINAL: Joe 98

I have since studied Kaspersky and can't figure out how to stop this happening again!



Kaspersky was designed by computer geeks, not by users! [8|]
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Deathtreader
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Joined: Tue Apr 22, 2003 3:49 am
Location: Vancouver, Canada.

RE: Cannot install the game

Post by Deathtreader »

ORIGINAL: Erik Rutins

We always recommend disabling any anti-virus/security software before installation. Some of them love to mess up installers while they scan the whole huge installation file and often prevent some of the necessary registry settings from being installed. There is normally a way to disable your anti-virus in its options.

Hi,

Does anybody know how to temporarily disable AVG 9.5?? Can't find anything in the AVG Help section. With BFTB I get as far as installing the 3 libraries (DirectX. Framework etc.) when a Windows message to the effect that the setup files are being configured pops up.... and then nothing further happens. It just hangs and I end up uninstalling the game. I've many Matrix games including all of the Panther titles and I've never had this happen before. I'm guessing it's blocking the Library installation.
Thanks!

Rob.
So we're at war with the Russkies eh?? I suppose we really ought to invade or something. (Lonnnng pause while studying the map)
Hmmmm... big place ain't it??
- Sir Harry Flashman (1854)
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bairdlander2
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Location: Toronto Ontario but living in Edmonton,Alberta

RE: Cannot install the game

Post by bairdlander2 »

I have kapersky and I always get the option when installing to allow program to continue.Never had a problem.
GoodGuy
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Joined: Wed May 17, 2006 5:36 pm
Location: Cologne, Germany

RE: Cannot install the game

Post by GoodGuy »

ORIGINAL: Deathtreader

Hi,

Does anybody know how to temporarily disable AVG 9.5?? Can't find anything in the AVG Help section.

I wonder why people don't use google for stuff like that.
I entered "disable AVG 9.5" in google and got to the AVG forum, where I found a link to the AVG knowledge base...

Try this:

http://free.avg.com/ww-en/kb.num-2429

People are lazy these days. [:)]
"Aw Nuts"
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Deathtreader
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Joined: Tue Apr 22, 2003 3:49 am
Location: Vancouver, Canada.

RE: Cannot install the game

Post by Deathtreader »

ORIGINAL: GoodGuy
ORIGINAL: Deathtreader

Hi,

Does anybody know how to temporarily disable AVG 9.5?? Can't find anything in the AVG Help section.

I wonder why people don't use google for stuff like that.
I entered "disable AVG 9.5" in google and got to the AVG forum, where I found a link to the AVG knowledge base...

Try this:

http://free.avg.com/ww-en/kb.num-2429

People are lazy these days. [:)]

Hi GoodGuy,

Actually it's more stupid than lazy in my case......

Thanks for the post and link.... was what info I needed.
The game installed and runs fine.

All too often I find that dealing with software issues results in a lot of on my part.

Rob.[:)]

So we're at war with the Russkies eh?? I suppose we really ought to invade or something. (Lonnnng pause while studying the map)
Hmmmm... big place ain't it??
- Sir Harry Flashman (1854)
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