Order problems - Solved

[Wolfe1759]

Completed my order and got this

Thank you, we have received your order and we are currently processing your request. Please do not resubmit your order or you may incur additional charges. You will receive an email indicating the status of your order upon the completion of our order processing.


(Error Number: 30030083 - 0)

No email received as yet

Bought 20+ games from Matrix and first time I have had any problems

[Erik Rutins]

Hi Wolfe,

If you have your order info, you should be able to get your serial number and a download link by going to www.findmyorder.com. If that doesn't work, please e-mail me at erikr@matrixgames.com and I can retrieve your order info and ask the store to re-send the e-mail.

This sounds like you may have used a payment method that takes time to process, for example PayPal or a bank transfer. In those cases, it can take time for the e-mail to be sent out until after the process completes.

Regards,

- Erik

[Wolfe1759]

Eric

findmyorder seems to have worked - downloading now

Thanks

PS used my credit card as always so don't know what caused the problems

[Erik Rutins]

Hi Wolfe,

Glad to hear that worked! I'm not sure what the issue was either, but as long as it's sorted out now we won't worry too much about it. If it comes up again, please let us know.

Regards,

- Erik