payment error

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Spaghetty
Posts: 12
Joined: Tue Jun 22, 2010 4:08 am

payment error

Post by Spaghetty »

You guys all got me exicted for the game, trying to order it for two days already, but there is an error on processing the payment of the order. This is with the digitalriver site. I logged a support issue, but they seem to be on a holiday.

Any thoughts on how to get the game (legitimate please)? Is there an other distributer?

Thanks!
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Or I'll lay your soul to waste.
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lordxorn
Posts: 768
Joined: Sun Dec 06, 2009 6:18 am

RE: payment error

Post by lordxorn »

Erik from Matrix Games is really good at following up with Digital River, however he has to read this.

In tghe meantime contact digital river custome service by calling them.

I had problems as well, so i just used Paypal.
Spaghetty
Posts: 12
Joined: Tue Jun 22, 2010 4:08 am

RE: payment error

Post by Spaghetty »

Yes, tried that. No luck.
Use all your well-learned politesse.
Or I'll lay your soul to waste.
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DampSquib
Posts: 425
Joined: Mon Mar 08, 2010 12:03 am
Location: UK

RE: payment error

Post by DampSquib »

You could try here...http://yhst-12000246778232.stores.yahoo.net/distantworlds.html

Or try again...as sometimes it goes wrong...just by missing out 1 bit of info etc.
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Erik Rutins
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Location: Vermont, USA
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RE: payment error

Post by Erik Rutins »

Hi Spaghetty,

Have you tried our Help Desk yet? If not, please do so. If you still can't get it resolved, please e-mail me at erikr@matrixgames.com and I'll make sure it gets sorted out.

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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Spaghetty
Posts: 12
Joined: Tue Jun 22, 2010 4:08 am

RE: payment error

Post by Spaghetty »

Yes, tried the helpdesk, no response yet. Id = 5361
I will pm you, thanks.
Use all your well-learned politesse.
Or I'll lay your soul to waste.
Spaghetty
Posts: 12
Joined: Tue Jun 22, 2010 4:08 am

RE: payment error

Post by Spaghetty »

Succes!
Aparently it does not like fake phone numbers....
Now if I only find time, I can actually play the game.
Use all your well-learned politesse.
Or I'll lay your soul to waste.
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