Erik, wtf is wrong with the web store?

[Lützow]

Just purchased WitE by Paypal as usual and received a mail that my order is pending Plimus review.

Order Total (Paid via PayPal [Instant] Verified account, Transaction id:<snip>)
*** This order is pending Plimus review ***

Gave them my cell phone number but I don't like them to call me. Can you please work that out? Order number is <snip>.

That's even more hassle as DR was. [:@]

[gravyhair]

Downloading now.

[Erik Rutins]

Thanks, I'll make sure that's cleared ASAP. There are many reasons why an order may go to review, but the nice thing is that we can clear this quickly now. With DR if an order was reviewed it could be a very frustrating process. Hang on.

Regards,

- Erik

[Erik Rutins]

Hi Lutzow,

Your order should be cleared in less than a minute. Please also e-mail me at erikr@matrixgames.com and I'll explain why it went to review.

Regards,

- Erik

[Lützow]

Thanks a ton, Erik. Was kinda shocked.

[glvaca]

ORIGINAL: Lützow

Thanks a ton, Erik. Was kinda shocked.

We couldn't tell [:D]

[JudgeDredd]

Might want to remove your order number from the post [:-]

[raizer]

doh

[Erik Rutins]

Snipped out that info - not really useful on its own, but better safe than sorry.

[Lützow]

Thank you, Erik. E-Mail has been sent btw.

[Lützow]

Just wanted to say that it was my fault. I made a mistake and Erik ironed it out. Nothing wrong with Plimus store and Matrix support is top-notch as usual.

[Lumberslug]

Well

Here is my first impression
Matrix charged my account twice

Update: Erik was correct and I was wrong
It was all my banks fault. Problem is my wife works for that bank so how angry can I get? Grrrrrrrrrr

My apologies to Erik and Matrix

[Erik Rutins]

Thanks for posting here too - please see my reply to you in the First Impressions thread.

Regards,

- Erik