Problems with mouse-performance.

Post bug reports and request support here.

Moderators: Joel Billings, Sabre21, elmo3

User avatar
blastpop
Posts: 392
Joined: Sun Nov 27, 2005 7:30 pm
Location: Connecticut

RE: Problems with mouse-performance.

Post by blastpop »

ORIGINAL: LiquidSky



I think I have isolated why the problem exists..at least I can replicate it.

When I click on a unit/stack of units, the game thinks about stuff. During that time, if I click somewhere else, it makes the click noise, but doesnt register the click event.

It may not happen with the first stack or three..but sooner or later, when I click on something I will get that delay. Afterwards, if I just click on the map hexes around, I get the instant response.

Actually, it seems to happen more with stacks then single units..


That happens to me too. Quite a few times it takes more than one mouse click to get the mouses "attention" when I move from one stack to the next. It seems as thought the problem disappears when I deselect unit(s) on the side bar and then select another unit. If on the other hand, I try to select another stack without first deselecting it takes an additional mouse click or two to do select what I wanted.

Now that I think about it and see the concerns posted here, It appears to be something more than me being new to the game and doing something wrong/incorrectly.
Mark
User avatar
Baelfiin
Posts: 2983
Joined: Tue Jun 06, 2006 9:07 pm

RE: Problems with mouse-performance.

Post by Baelfiin »

ORIGINAL: Erik Rutins

Hi Baelfiin,

Keep in mind that your experience does not mirror that of the vast majority of users. These mouse issues are affecting a minority and we already had a beta fix available within two days of the first reports.

Regards,

- Erik

Erik
Maybe it seems like I'm criticising the whole game. Please don't take it that way. There is so much good stuff going on in the game that I find it frustrating that something basic like being able to select a unit is a chore. If there is some list to be on to get beta patches please put me on it. I listed what I had to do to get things to work better for me. Maybe we can work together to find a solution. I'm willing to bet that there are more folks out there that are having the same type of problem but just haven't posted about it.
"We are going to attack all night, and attack tomorrow morning..... If we are not victorious, let no one come back alive!" -- Patton
WITE-Beta
WITW-Alpha
The Logistics Phase is like Black Magic and Voodoo all rolled into one.
User avatar
Erik Rutins
Posts: 39759
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
Contact:

RE: Problems with mouse-performance.

Post by Erik Rutins »

Just e-mail me at erikr@matrixgames.com and I'll send you the beta exe for your testing. Please note this is a test exe, not an official update.

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC


Image

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
User avatar
Joel Billings
Posts: 33602
Joined: Wed Sep 20, 2000 8:00 am
Location: Santa Rosa, CA
Contact:

RE: Problems with mouse-performance.

Post by Joel Billings »

We're working on the mouse problem, and it seems as though we have a good fix for it. Erik's had at least 3 customers test the fix and it worked for them. We should have an official patch out to the public within the next few weeks fixing this problem. In addition, Pavel appears to be making good progress on dealing with the CPU being maxed out, and this could help the performance of the lower end computers. We're sorry that some of you are experiencing these problems and we're working to resolve them as soon as possible.
All understanding comes after the fact.
-- Soren Kierkegaard
User avatar
Tzar007
Posts: 778
Joined: Sat Feb 07, 2004 3:57 pm
Location: Montreal, Quebec, Canada

RE: Problems with mouse-performance.

Post by Tzar007 »

I have the same issue. At first, I thought there must be some application interfering with WITE but the problem has continued until now in spite of closing everything and rebooting, and such.

Erik, I will email you, I'd like to check out if this beta .exe will improve things.
ComradeP
Posts: 6992
Joined: Thu Sep 17, 2009 3:11 pm

RE: Problems with mouse-performance.

Post by ComradeP »

Erik, I've had the problem since I started testing, so it isn't a new issue. What is new is that the cause could seemingly be pinpointed and that the issue can hopefully be fixed.

Baelfiin: sometimes, things can't be fixed until the cause is found, and as the programmers were all extremely busy during the design process, the fix could not be made until now.
SSG tester
WitE Alpha tester
Panzer Corps Beta tester
Unity of Command scenario designer
User avatar
Templer_12
Posts: 1710
Joined: Mon Jan 05, 2009 11:29 am
Location: Germany
Contact:

RE: Problems with mouse-performance.

Post by Templer_12 »

Hi Erik,

thank you for sending the beta exe patch.
Also with me, not perfect but significant improvement.
Keep it up.

Can you tell us why that mouse issue occur?
User avatar
Helpless
Posts: 15786
Joined: Fri Aug 27, 2004 3:12 pm

RE: Problems with mouse-performance.

Post by Helpless »

Can you tell us why that mouse issue occur?

These bloody mice can even chew cables in panzers..
Pavel Zagzin
WITE/WITW/WITE-2 Development
User avatar
Apollo11
Posts: 25323
Joined: Thu Jun 07, 2001 8:00 am
Location: Zagreb, Croatia
Contact:

RE: Problems with mouse-performance.

Post by Apollo11 »

Hi all,
ORIGINAL: Helpless
Can you tell us why that mouse issue occur?

These bloody mice can even chew cables in panzers..

Especially bad for German panzers... [8D]

Joking aside this was real problem for German tankers faced... the rodents ate the wire insulation in tanks...


Leo "Apollo11"
Image

Prior Preparation & Planning Prevents Pathetically Poor Performance!

A & B: WitW, WitE, WbtS, GGWaW, GGWaW2-AWD, HttR, CotA, BftB, CF
P: UV, WitP, WitP-AE
User avatar
Erik Rutins
Posts: 39759
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
Contact:

RE: Problems with mouse-performance.

Post by Erik Rutins »

Hi guys,

We have a newer exe that addresses pretty much all the reported performance issues, including the mouse, CPU usage and black screen. It should be a big help for slower systems. We're planning to post it as a public beta tomorrow.

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC


Image

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
User avatar
Tzar007
Posts: 778
Joined: Sat Feb 07, 2004 3:57 pm
Location: Montreal, Quebec, Canada

RE: Problems with mouse-performance.

Post by Tzar007 »

That's great news. Thanks Erik
User avatar
Templer_12
Posts: 1710
Joined: Mon Jan 05, 2009 11:29 am
Location: Germany
Contact:

RE: Problems with mouse-performance.

Post by Templer_12 »

ORIGINAL: Indy68

I have found that mouseclick -problem disappears when playing in the default window size. In full screen window (1920x1200) the game is sluggish, almost unplayable. Using slow click technique as described above helps, but interestingly it doesn't help to move the mouse over hex and wait a few seconds and then fast click. I guess the GUI thread is somehow busy (maybe not in CPU, but in GPU) , even though nothing seems to be updated in the screen (maybe the screen is still repainted too frequently, causing slugginesh)

Also, when click doesn't cause the expected action, the mouse click sound is still heard. This indicates that the actual click is noticed by the application, but if GUI is busy doing something it forgets to do the actual action.

GUI slugginesh affects everything including menu response time, scrolling, etc. I highlighted the weird thing because no change/animation is visible in the game screen but even menu is still slow. Setting graphics to low quality and sounds off doesn't help at all. Only small window size helps.

This is the single most frustrating problem, and so far the only technical issue I have encountered.

I've not tested it extensively, but I also feel that with smaller window size, everything works a bit better. [&:]
User avatar
Helpless
Posts: 15786
Joined: Fri Aug 27, 2004 3:12 pm

RE: Problems with mouse-performance.

Post by Helpless »

Some effect could have high CPU usage due to redraw bug in map mode.

tm.asp?m=2644269
Pavel Zagzin
WITE/WITW/WITE-2 Development
User avatar
Templer_12
Posts: 1710
Joined: Mon Jan 05, 2009 11:29 am
Location: Germany
Contact:

RE: Problems with mouse-performance.

Post by Templer_12 »

Could the the Hyper-Threading Technology on my system count on this?
User avatar
blastpop
Posts: 392
Joined: Sun Nov 27, 2005 7:30 pm
Location: Connecticut

RE: Problems with mouse-performance.

Post by blastpop »

With about one hour of testing on my part, the mouse fix seems to be working thus far. Up to that point it was a minor annoyance, but the improvement is now very noticeable.
Mark
Bobswanson53
Posts: 12
Joined: Sat Dec 11, 2010 3:47 pm

RE: Problems with mouse-performance.

Post by Bobswanson53 »

Ive got the same slow mouse response probems as you guys. A slower click, two clicks, or click and hold seems to help. Scrolling could also be better. Hope a working patch is downloadable soon. Great game otherwise.
User avatar
Joel Billings
Posts: 33602
Joined: Wed Sep 20, 2000 8:00 am
Location: Santa Rosa, CA
Contact:

RE: Problems with mouse-performance.

Post by Joel Billings »

You can try adjusting the scroll speed in the preference screen to get a better scroll.
All understanding comes after the fact.
-- Soren Kierkegaard
User avatar
Erik Rutins
Posts: 39759
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
Contact:

RE: Problems with mouse-performance.

Post by Erik Rutins »

Please try the new v1.01 Public Beta 1:

tm.asp?m=2646379
Erik Rutins
CEO, Matrix Games LLC


Image

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
ignikharion
Posts: 9
Joined: Tue Dec 07, 2010 7:22 pm

RE: Problems with mouse-performance.

Post by ignikharion »

Does the beta parch definitely solve the slow clicking issue?

Had the same problem with WitP and it restrains me from buying WitE [:(]
User avatar
blastpop
Posts: 392
Joined: Sun Nov 27, 2005 7:30 pm
Location: Connecticut

RE: Problems with mouse-performance.

Post by blastpop »

Erik,

Is this fix the same as was sent out yesterday to folks or does it contain more changes than that?
Mark
Post Reply

Return to “Tech Support”