Bought WITE: but got no download link

Gary Grigsby’s War in the East: The German-Soviet War 1941-1945 is a turn-based World War II strategy game stretching across the entire Eastern Front. Gamers can engage in an epic campaign, including division-sized battles with realistic and historical terrain, weather, orders of battle, logistics and combat results.

The critically and fan-acclaimed Eastern Front mega-game Gary Grigsby’s War in the East just got bigger and better with Gary Grigsby’s War in the East: Don to the Danube! This expansion to the award-winning War in the East comes with a wide array of later war scenarios ranging from short but intense 6 turn bouts like the Battle for Kharkov (1942) to immense 37-turn engagements taking place across multiple nations like Drama on the Danube (Summer 1944 – Spring 1945).

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Singleton Mosby
Posts: 47
Joined: Thu Sep 11, 2008 8:15 pm

Bought WITE: but got no download link

Post by Singleton Mosby »

I realize this is not the right place and I should email Matrix themselves, which I did but did not get a reply yet.

This morning I bought WITE (the most expensive game I ever bought) but didn't get a download link, not in the mail nor after having paid. The FAQ tells you to go to http://www.findmyorder.com/. When I log in on that site I see older purchases but not WITE. I have a receipt email of the purchase however, with a code for the game which I have already registered. But I can't download the damned game!

And now it is Christmas and I will have to wait for another few days. Probably get an answer when I have burned up all my free time doing other things then playing WITE.......

Just a little rant, sorry. And had it not been for a faulty, not working, game-code I bought on EA-store yesterday, I perhaps would have been patient enough. Now I am [:@]
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Gandalf
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Location: Jefferson City, MO

RE: Bought WITE: but got no download link

Post by Gandalf »

Did you get an activation code? Erik has been on/off recently so he might be able to do something before Christmas is over.
Member since January 2007 (as Gray_Lensman)

Wargaming since 1971 (1st game Avalon Hill's Stalingrad)

Computering since 1977 (TRS-80) (adhoc programming & game modding ever since)
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Singleton Mosby
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Joined: Thu Sep 11, 2008 8:15 pm

RE: Bought WITE: but got no download link

Post by Singleton Mosby »

ORIGINAL: Gandalf

Did you get an activation code?

Yes, I did. And have the game registered on Matrix.com as well.

ORIGINAL: Gandalf
Erik has been on/off recently so he might be able to do something before Christmas is over.

I have send him an email some five hours ago. And made a helpdesk issue on the site. No reply on either.
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dalejr33
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Joined: Wed Jun 30, 2004 9:59 pm
Location: Bristol, TN

RE: Bought WITE: but got no download link

Post by dalejr33 »

Did you check your spam folder? That's where mine ended up.
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Singleton Mosby
Posts: 47
Joined: Thu Sep 11, 2008 8:15 pm

RE: Bought WITE: but got no download link

Post by Singleton Mosby »

ORIGINAL: dalejr33

Did you check your spam folder? That's where mine ended up.

O man, I am ashamed of myself. Yes, it was in my spam folder. Thanks for the tip and sorry for the rant.
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