Game paid... and now ?

[laska2k8]

hi,

I bought this game (download) and paid via bank transfert.
Today I received an email from the bank with a confirmation of the receipt of payment, but no specs to the next step.

What do I've to wait now ? a direct download link sent to my email account ?

thanks

max

[Apollo11]

Hi all,

ORIGINAL: laska2k4

I bought this game (download) and paid via bank transfert.
Today I received an email from the bank with a confirmation of the receipt of payment, but no specs to the next step.

What do I've to wait now ? a direct download link sent to my email account ?

What browser are you using?

Have you read the FAQ "Download Issues FAQ" (i.e. "sticky" thread above your post) in "Tech Support")?

If all else fails please try to directly contact Erik (here is what he usually writes in such cases):

ORIGINAL: Erik Rutins

Please e-mail me at erikr@matrixgames.com with your order info and I can ask the store to re-send your download link. You should also check your spam filter as the e-mail with the download link may be caught there.

Regards,

- Erik

Leo "Apollo11"

[vsadek]

Usually, you should see a download link within your browser immediately after your purchase transfer has been resolved (accompanied with your serial number). You should also receive a confirmation mail from Matrix with all this included as well.

[laska2k8]

Hi,
I paid with bank transfer so I had to wait 3 day before the confirmation of the receipt of the payment. No immediate download link (like when you pay with credit card).
I received from the bank a order reference and a serial (not sure if it is usefull to install the game).

I'll send all details to Erik.

Thanks

[madgamer2]

I ordered the game and download hit the submit and nothing no thanks for your order no copy of the invoice, no download link. I waited a few minutes filled out another order and got a message about there records show I have ordered this product in the last 24 hours. If you do not want it check your email other wise hit the continue button...or something to that effect.
A couple of days later i get amn email saying the game is shipping by UPS and give me a order ID for the download link. Even after adding Matrix games to my list of no removals on my cookie list neither that ID number or the one sent by Primus worked (Sent them a message while I was waiting after the first order)
I called Primus and they said they could contact Matrix and cancel the game and download and get a refund....this is yet to happen but I think it will as it takes time to refund to a credit card.
I have decided to order no more downloads and use the money to pay faster shipping. I do not need the game Right NOW! as a lot of the younger players seem to.
Now the real strange thing was I had two emails from Matrix confirming my order. One sent the 17th the other today.
Get this: they were both empty..nothing but a blank email. I then went to my gmail account and low and behold it contained not a conformation for WitE but for my last game I bought a couple of months ago. that is when I sent an update to the help desk that I wanted a refund and Primus would be contacting them. I will buy games in the future but NO MORE DOWNLOADS!

In another post I say why I canceled the order. As good as this game is it looks like another WitP/AE trip. Lt just did not feel right for me but who knows in a couple of months...I might order it again

Madgamer2

[laska2k8]

[:D][:D]
Solved my problem the download link supplied through the store.

[vsadek]

Hello madgamer2, I see you had some terrible experience with your purchase order. I have bought seven games from Matrix site in the last 365 days (all downloads) without any problem whatsoever (download links, serial numbers, credit cards payment etc). In the process I used both of their partner’s services, Digital River in the past and now Plimus. As their customer I am very satisfied with the service they provide and sad when I read about user experience like yours.

[Apollo11]

Hi all,

ORIGINAL: laska2k4

[:D][:D]
Solved my problem the download link supplied through the store.

Good!


Leo "Apollo11"

[Erik Rutins]

Hi guys,

The main downside of sending things directly to me rather than to our Help Desk is that when I'm sick, as I have been since last week, they end up waiting. Apologies, I'll catch up on pending e-mails as soon as possible.

Regards,

- Erik