CTD Problem

[dogancan]

Installed demo, updated .net and directX. The game launches without any problems, I see the menu, click on a mission and choose my armament. Then, everytime the game loads the mission, I get a CTD.

I checked the gamelog file and I think I found the problem:

The game cannot find the files it needs because it misnames the folders. For instance, it seeks a file under the folder called "ınfantry", while it should look for the folder "Infantry".

That is a problem caused by the Turkish alphabet I think. I use Turkish win7, and in the Turkish alphabet, capital version of the letter 'i' is not 'I' but 'İ'. In other words, 'ı' and 'i' are different letters. see http://en.wikipedia.org/wiki/Turkish_alphabet

If there is any way to do this, forcing the programme to use capital letters for folders may solve the problem. Or is there any way to tell windows to use different languages for different programs?

edit: I now changed the language of windows from control panel. problem persists.

[rickier65]

ORIGINAL: dogancan

Installed demo, updated .net and directX. The game launches without any problems, I see the menu, click on a mission and choose my armament. Then, everytime the game loads the mission, I get a CTD.

I checked the gamelog file and I think I found the problem:

The game cannot find the files it needs because it misnames the folders. For instance, it seeks a file under the folder called "ýnfantry", while it should look for the folder "Infantry".

That is a problem caused by the Turkish alphabet I think. I use Turkish win7, and in the Turkish alphabet, capital version of the letter 'i' is not 'I' but 'Ý'. In other words, 'ý' and 'i' are different letters.

If there is any way to do this, forcing the programme to use capital letters for folders may solve the problem. Or is there any way to tell windows to use different languages for different programs?

edit: I now changed the language of windows from control panel. problem persists.

Well, I think you did diagnose the problem. It may be that the demo will have to be uninstalled using the language you originally had, then reinstalled after changing the windows language. BUT, I'm not sure thats a very good long term solution.

Maybe Erik or one of the other team memeber will have some thoughts.

Thanks for trying, and for letting us know about this issue.

Thanks
rick

[Erik Rutins]

Wow, thanks for the report and for figuring this out. I'm not surprised we missed this one, but the installer should have handled it more gracefully. What should fix it for you for now is to chance your language and regional settings to US English temporarily, uninstall, delete the installation folder, reinstall, then change your settings back to Turkish and let us know if that works.

We'll look into what the installer is doing here to solve it if at all possible for the full release.

Regards,

- Erik

[dogancan]

ORIGINAL: Erik Rutins
What should fix it for you for now is to chance your language and regional settings to US English temporarily, uninstall, delete the installation folder, reinstall, then change your settings back to Turkish and let us know if that works.

Tried now. But changing regional settings to US English caused many more problems with OS, firefox, etc. Even the demo installer refused to launch for some reason. Probably, some core files in the OS are somehow specified in accordance with the region/language settings.

Interestingly, once I changed the settings back to Turkish and re-installed the demo, this time, I managed to launch to the mission, see the 3d map. But once I tried to give an "advance" order to a platoon, got CTD again. Uploading the second log file.

ORIGINAL: We'll look into what the installer is doing here to solve it if at all possible for the full release.

It seems to me that, if the game will 'call' the folders and filenames with small (non-capital) letters, why not naming them in the first instance with all small letters? Currently, first letters of all folders are capital letters and IMO that causes the problem for my case.

[Erik Rutins]

Hi Dogancan,

Can you please give this updated demo release a try? Just unzip the files to your demo installation folder please and let us know if it helps with that issue or not.

Regards,

- Erik

[dogancan]

nope. chose my armament for the mission and CTD while loading the mission. [:(]

Programme looks for the bifbox2.dds file not in the folder named 'industrial' but Industrial with a small 'I'. See the log file attached.

[dogancan]

I was hoping to play Ostfront on the day it is launched. No possible solutions on the horizon?

[Erik Rutins]

Hi Dogancan,

Unfortunately we're going to have to keep working on this after release. We hope to have a solution in the first update and I hope we'll have another test build for you later this week.

Regards,

- Erik

[dogancan]

ok Erik, thanks for the info.

[collegeprof]

quick post


installed game

updated net 4.0


game loads up to point where it loads units


ctd at that point


here is some of the log file... seems to be an issue with graphics... i read earlier posts about file folders being called with small letters rather than capital first letter, but my log file show it calls correctyl those folders

see below

5/12/2011 11:28:15 PM: Microsoft.DirectX, Version=1.0.2902.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
5/12/2011 11:28:15 PM: Microsoft.DirectX.Direct3DX, Version=1.0.2911.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
5/12/2011 11:28:15 PM: Microsoft.DirectX.DirectInput, Version=1.0.2902.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
this is direct x 12 or 13 from windows 7
5/12/2011 11:28:22 PM: Loading Guns...
5/12/2011 11:28:38 PM: Loading Armoured Units...
5/12/2011 11:28:58 PM: Loading Infantry...
5/12/2011 11:29:03 PM: Loading Scenarios...
5/12/2011 11:29:07 PM: Loading Campaigns...
5/12/2011 11:29:08 PM: Loading Tables...
5/12/2011 11:29:10 PM: Assembly Name: Lib, Version=3.2.7.26623, Culture=neutral, PublicKeyToken=null
5/12/2011 11:29:12 PM: Graphics format: R5G6B5
5/12/2011 11:29:12 PM: DeviceIdentifier: d7b71ee2-2ba0-11cf-7364-4234a1c2c535
WhqlLevel: 0
Revision: 0
SubSystemId: 339939388
DeviceId: 26848
VendorId: 4098
DriverVersion: 8.14.1.6143
DeviceName: \\.\DISPLAY3
Description: ATI Mobility Radeon HD 5470
DriverName: atiu9pag

5/12/2011 11:29:12 PM: Manager Adapter value: 0
5/12/2011 11:29:15 PM: Create device.

5/12/2011 11:29:15 PM: HardwareVertexProcessing
5/12/2011 11:29:15 PM: MultiSampleQuality: 0
PresentationInterval: Immediate
FullScreenRefreshRateInHz: 60
PresentFlag: None
AutoDepthStencilFormat: D16
EnableAutoDepthStencil: True
Windowed: False
DeviceWindowHandle: 0
DeviceWindow:
SwapEffect: Discard
MultiSample: None
BackBufferCount: 1
BackBufferFormat: R5G6B5
BackBufferHeight: 768
BackBufferWidth: 1024
ForceNoMultiThreadedFlag: False

5/12/2011 11:29:15 PM: Create Flags: HardwareVertexProcessing
5/12/2011 11:29:15 PM: Device Type: Hardware
5/12/2011 11:30:34 PM: Begin Device Resize:
5/12/2011 11:30:34 PM: Begin Device Resize:
5/12/2011 11:30:34 PM: Window3d: Test cooperative level:
5/12/2011 11:30:34 PM: Graphics format: R5G6B5
5/12/2011 11:30:34 PM: Trying reset
(here is where there might be an issue
5/12/2011 11:30:35 PM: Device Reset
5/12/2011 11:30:47 PM: i18nstrings does not contain a value for key = 'maus or the cheese.description'
5/12/2011 11:30:49 PM: Unit Purchase - campaign:
5/12/2011 11:30:49 PM: Unit Purchase - scenario: maus or the cheese
5/12/2011 11:30:58 PM: Current Token: c9fe291ff425fa2768f0067fece29a26
5/12/2011 11:31:00 PM: Current Level: maus or the cheese
5/12/2011 11:31:20 PM: i18nstrings does not contain a value for key = 'maus or the cheese.description'
(this is a scenario i built that was saved as ok, with no errors in error check)

5/12/2011 11:31:42 PM: File does not exist: path = 'c:\matrix games\panzer command ostfront\media/'
5/12/2011 11:31:42 PM: Couldn't load texture 'c:\matrix games\panzer command ostfront\media/'
5/12/2011 11:31:42 PM: Unable to load file: c:\matrix games\panzer command ostfront\media/
5/12/2011 11:31:42 PM: Current Number of textureTable:104
5/12/2011 11:31:42 PM: Cannot load animation mesh: C:\Matrix Games\Panzer Command Ostfront\Data/Infantry/German_PzShrk und PzFaust/german_PzShrek.x
5/12/2011 11:35:24 PM: Window3d: Test cooperative level:
5/12/2011 11:35:24 PM: Graphics format: R5G6B5

at which point ctd and end log

[junk2drive]

Do the included battles play OK?

[collegeprof]

Hi.... thanks for asking junk2drive
I tried random battles genrator, one i created 9the maus and the cheese), and one i randomly chose from the set battle menu

the one built in set battle

WORKED
!

so, might be an issue
with how the scenario set battle saves as, that perhaps the error checker that checks to make sure the scenarios we make are correct.. could be a file call structure issue with how the editor might be saving

but yes, i did just get a built in set battle to work

problem solved, at least with built in stuff.

[rickier65]

ORIGINAL: collegeprof
so, might be an issue
with how the scenario set battle saves as, that perhaps the error checker that checks to make sure the scenarios we make are correct.. could be a file call structure issue with how the editor might be saving

but yes, i did just get a built in set battle to work

problem solved, at least with built in stuff.

From the log filie it appears to have a problem finding the map file for the maus and cheese scenario. If you can zip and attach your scenario file I'll take a look at it and see if I see anything.

Thanks
rick

[Anonymous]

[Deleted by Admins]

[collegeprof]

<?xml version="1.0"?>
<scenario rod="true" preplanned="Russian" phases="40:40" showinmenu="true" turnlimit="0" vpbonusamt="25" vpbonusturn="10" models="default" victory="0" year="1945" date="06/11/45"
name="maus or the cheese" media="Golzow1" id="maus or the cheese">
<description desc=""/>
<objectives></objectives>
<setups></setups>
<minefields></minefields>
-<defender side="German">
<coreunits></coreunits>-
<auxillaryunits pointsavailable="1000">
<unit decal=",," heading="0,0,0" z="324,324,324" x="252,272,292" unitfixed="false"
keyunit="false" ammo="1" reinforcementChance="1" reinforcementTurn="0"
model="default" max="3" number="3" exp="Veteran" unitname="Maus"
unitid="Maus"/>
<unit decal=",," heading="0,0,0" z="394,394,394" x="255,275,295" unitfixed="false"
keyunit="false" ammo="1" reinforcementChance="1" reinforcementTurn="0"
model="default" max="3" number="3" exp="Veteran" unitname="Panzerschreck Team" unitid="Panzerschreck Team"/>
</auxillaryunits>
</defender>-
<attacker side="Russian">
<coreunits></coreunits>-
<auxillaryunits pointsavailable="1000">
<unit decal=",," heading="0,0,0" z="535,535,535" x="421,441,461" unitfixed="false"
keyunit="false" ammo="1" reinforcementChance="1" reinforcementTurn="1"
model="default" max="3" number="3" exp="Veteran" unitname="Flamethrower" unitid="Flamethrower"/> <unit decal=",," heading="0,0,0" z="564,564,564" x="384,404,424" unitfixed="false" keyunit="false" ammo="1" reinforcementChance="1" reinforcementTurn="0" model="default" max="3" number="3" exp="Veteran" unitname="IS-II Model 1944" unitid="IS-II Model 1944"/> <unit decal=",," heading="0,0,0" z="546,546,546" x="569,589,609" unitfixed="false" keyunit="false" ammo="1" reinforcementChance="1" reinforcementTurn="0" model="default" max="3" number="3" exp="Veteran" unitname="IS-III" unitid="IS-III"/>
</auxillaryunits>
</attacker>
</scenario>
the idea was to set up a simple engagement of 3 maus and pazershreck team versus 3 JS 3 tanks and flamethrowers, just as a quick set battle, to test the editor and see how cool the game looks... it did save the scenario, so the error checker passed this scenario before saving..
thanks Rick

5/13/2011

[Mobius]

There is something wrong the the panzerscherck unit. Use a different troop.

It is the winter default panzerscherck that seems to be the problem. Changing the season to summer works. But the map is a wintery map.

Using a text editor change this:

Code: Select all

 <scenario rod="true" preplanned="Russian" phases="40:40" showinmenu="true" turnlimit="0" vpbonusamt="25" vpbonusturn="10" models="default" victory="0" year="1945" date="06/11/45" 
 

To this:

Code: Select all

 <scenario rod="true" preplanned="Russian" phases="40:40" showinmenu="true" turnlimit="0" vpbonusamt="25" vpbonusturn="10" models="summer" victory="0" year="1945" date="06/11/45" 
 

[mike lyons]

This dog won't hunt. After buying both karkov and winterstorm and paying for this "game" it' CTD and no campaigns or any random scenarios. demo worked! S[:-] less time on this patch...thanks.

[Erik Rutins]

Hi Mike,

ORIGINAL: mike lyons
This dog won't hunt. After buying both karkov and winterstorm and paying for this "game" it' CTD and no campaigns or any random scenarios. demo worked! S[:-] less time on this patch...thanks.

The game itself does work, what you're experiencing is something specific to your system configuration.

Can you give us some more information please? It's also helpful to start your own thread if possible. When exactly does it crash? If the demo worked, the only difference between the demo and the main game is that the main game has the serial number check, which requires that the game have access to the registry. Some anti-virus and security software can restrict that access. What are you running for anti-virus and security software?

Regards,

- Erik

[dogancan]

Erik,

Is there any ETA for the patch? I am looking forward to play this game.

[junk2drive]

No news yet.