Download Timed Out

[Firebri]

Can anyone help ?

[Erik Rutins]

Was this a download from the store or the Members Club?

Have you tried restarting your download yet?

Regards,

- Erik

[Firebri]

From the store, how do I get back to the download page ?

[diablo1]

Lol there will be lots of hissy fits if this happens a lot. I have 39 minutes left please pray for me. [:)]

[Firebri]

I can't get back to the download page [:(]

[Erik Rutins]

Hi Panzerbri,

ORIGINAL: Panzerbri
From the store, how do I get back to the download page ?

In addition to getting the download link on the final page of the purchase process, you will also receive an e-mail with the download link too. Just click on the link in the e-mail and you should be able to download again. If you experience problems getting the download to complete, please try the suggestions here:

http://www.matrixgames.com/support/faq.asp?id=11

Regards,

- Erik

[Firebri]

Erik, I had one confirmation e-mail from Plimus to confirm my order. There is no link at the bottom, so I have filled in a Plimus dispute form.

[Erik Rutins]

Hi Panzerbri,

No need, just post your order number here and I'll have the store send you a new download link.

Regards,

- Erik

[Firebri]

Sure it's: 58954608. Sorry to be a pain.

[Erik Rutins]

No problem at all. I just asked the store to send you a new download link. Please let me know if you do not receive it.

[Firebri]

New download ongoing, many thanks for you help Erik. As you can guess, when the first download failed panic set in ! [&o]

[Andrew Loveridge]

You should have received two e-mails regarding your purchase.  One is a receipt from Plimus, and one is from 'storesales@matrixgames.com' with Order Information.  The download link is in the latter.  They usually arrive about the same time, so if you didn't get both check your Junk/Spam folder.