Nothing's Happening on My Download

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tdpyle
Posts: 76
Joined: Sat Jul 24, 2004 6:02 pm

Nothing's Happening on My Download

Post by tdpyle »

My digital download isn't happening. It's been 15 minutes without any data transfer. How I'm not in the Plimus download web page anymore. How do I reinitiate the download? [:@]
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Erik Rutins
Posts: 39650
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
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RE: Nothing's Happening on My Download

Post by Erik Rutins »

Hi tdpyle,

You should have an e-mail that was sent when you completed your order with your serial number, order information and a download link. Just click on the link in that e-mail to restart your download. If you are having problems getting it to start, make sure nothing could be blocking it, in terms of anti-virus/security software or firewall settings. Also, make sure you have enough free space in the location where you are saving the downloaded file.

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC


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tdpyle
Posts: 76
Joined: Sat Jul 24, 2004 6:02 pm

RE: Nothing's Happening on My Download

Post by tdpyle »

Thanks Eric. Download successful. For anyone else having this problem, when I went to the Plimus Support webpage and clicked on the download button I was redirected to a site to redownload the game. There were two choices. The American server and the European server. Naturally, I chose the American server. Not a good choice. Same problem. I canceled out and chose the European server. Success. Not the fastest download I've ever experienced but it got the job done. I would guess that the American server is overloaded; but Europe works.
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