Problem with my order

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Gerry58
Posts: 15
Joined: Sun Dec 11, 2011 12:54 pm

Problem with my order

Post by Gerry58 »

I just purchased DW Legends but didn't received any e-mail with the downloading link. I received an e mail from plimus stating that there are inconsistent billing informations. The strange thing is that the credit card appears to be charged and the game is in my members area but i can't download it.

Thank you for your help.
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Erik Rutins
Posts: 39650
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
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RE: Problem with my order

Post by Erik Rutins »

Hi Gerry58,

The charge may just be a pre-authorization (not a real charge). In any case, can you e-mail me your order information to erikr@matrixgames.com? I'll take a look and send you a link if I can find it.

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC

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