problem logging into multiplayer

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Blownz06
Posts: 39
Joined: Sat Aug 20, 2011 11:17 am

problem logging into multiplayer

Post by Blownz06 »

Trying to access my games in multiplayer and got this:

"unknown error occured (code=6518416)"

Any help is appreciated...worked fine last night.
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VPaulus
Posts: 3685
Joined: Thu Jun 23, 2011 2:02 pm
Location: Portugal

RE: problem logging into multiplayer

Post by VPaulus »

Hi.
Please take a look at this thread:
http://www.slitherine.com/forum/viewtop ... 58&t=32608
Sorry for the inconvenience.
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Erik Rutins
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RE: problem logging into multiplayer

Post by Erik Rutins »

Hi everyone,

We're very sorry that this incident involved some lost data from the PBEM server. The announcement above is correct, and u
unfortunately reverting to the previous day's backup was the best we could do.

This is the first time this has happened and we'll be doing our best to make sure it's the last.

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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himmelstoss
Posts: 140
Joined: Mon Sep 22, 2003 8:22 am
Location: CA, USA

RE: problem logging into multiplayer

Post by himmelstoss »

having issues connecting to mp after installing 42' and 43'. error code: 269979351

always fun when u bought extra contend that screws everything up.

helpen sie!

himmel
tell it like you think it is!

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IainMcNeil
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RE: problem logging into multiplayer

Post by IainMcNeil »

Hi Himmeltoss,

unfortunately its nothing to do with the extra contant. We've had another server attack and are fighting it off and reparing it as I type.

Its been a horrible week...
Iain McNeil
Director
Matrix Games
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himmelstoss
Posts: 140
Joined: Mon Sep 22, 2003 8:22 am
Location: CA, USA

RE: problem logging into multiplayer

Post by himmelstoss »

@Iain,

I like your take on my name, lol!

Anyhow, that is certainly sucky about the cyber-attack. Hope you guys can recuperate!

But that said, would it not be a nice touch to make a general post about such a thing to your customers?

Should we be worried about compromised account data?

thx,

himmelStoss [;)]
tell it like you think it is!

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VPaulus
Posts: 3685
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Location: Portugal

RE: problem logging into multiplayer

Post by VPaulus »

ORIGINAL: himmelstoss

But that said, would it not be a nice touch to make a general post about such a thing to your customers?

http://www.matrixgames.com/news/897/REV ... ERINE.SITE
Should we be worried about compromised account data?
ORIGINAL: iainmcneil
No need to change passwords - all passwords are stored hashed which means there is no way to work them out.
http://www.slitherine.com/forum/viewtop ... 58&t=32645

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