Wargamer.com - Total lack of respect

Jim1954 · Post by **Jim1954** » Fri Jan 17, 2003 7:20 pm

It is a rather testicular roll of the dice, isn't it.

Here is a link to an AAR of one of the opening scenarios. Hopefully it will whet your appetite and CCB, it will give you an idea of how it plays.

Enjoy!

http://www.wargamer.com/articles/aarrus_ger_main.asp

CCB · Post by **CCB** » Fri Jan 17, 2003 8:48 pm

Thanks!

max_h · Post by **max_h** » Fri Jan 17, 2003 11:36 pm

the game isn`t bad, imho, actually I like it... the single scenarios are good, sometimes even demanding. the real thing, the "russo -german war", however is way too easy for the germans - much more fun on the russian side. (**** where are all the SU units ib the south?)

KG Erwin · Post by **KG Erwin** » Sat Jan 18, 2003 6:20 am

I bought RGW 1.0 via mail order when it was first released. This was in Oct 2001, during the height of the post-terrorist attack scare. I received the game approx 30 days after it was mailed. Fast forward to Dec 2002. RGW 1.6 is released--I couldn't get the patch to work, so I e-mailed Ron Dockal and asked for a replacement CD--I got a brand new RGW 1.6 within a week. I have to give Schwerpunkt the highest ratings for customer support. If you contact Ron thru Schwerpunkt's main e-address, schwerpt@ghg.netport. then any ordering problems will be promptly resolved. Schwerpunkt was on holiday from 12/23/02 to 1/2/03, so take that into account.

The Wargamer · Post by **The Wargamer** » Sat Jan 18, 2003 7:28 pm

Since about a year, we've had delivered literally several thousand copies of Russo German War. I would estimate that, during this time, probably half a dozen copies got lost in the mail or we never received the order notice from our credit card processor. In each case we've either sent a complimentary follow up copy and ensured delivery or refunded the full purchase amount.

Our purchase confirmation email to our customers clearly states what process should be followed and what information helps us identify an order to check its status (really just a reply to the confirmation is needed, but a phone call works fine also). If that document is deleted, it makes things a bit more difficult.

The bottom line is, I have never received a complaint about your specific order or it would have been addressed promptly. There are about four emails that go out associated with each order to notify people involved in the process. Occassionally one gets lost --- email, while fairly reliable, is not perfect, and on occasion one never makes it to its destination. Additionally, particularly when we mail to outside the United States, Canada, and Western Europe, incidences of slow mail, customs hold ups, and non-delivery dramatically go up, and package delivery tracking is not possible or very difficult.

The toll free telephone number at the bottom of our web page does work. It may not work for international orders, which is what yours appears to be. For internationl orders, writing us or emailing us is the best way, as the order confirmation states.

Please email me at sales@wargamer.com your full shipping address, name, and aproximate order date and credit card type (MC/Visa/Amex -- don't email the number!!) and I will look up your order and resolve the problem promptly. Please let me know if you would prefer a refund or a replacement copy shipped. You may also call my direct cell phone number at 919.961.0406 if you prefer to contact me that way.

Regardless, taking your complaint to another software publisher's home page and airing it there, to me at least, appears highly inapropriate and utterly non-helpful to resolving the problem at hand. Please be assured that no deceit, lack of good will, or similar attribute was responsible and that we endeavor to ship our customers' produts as quickly and promptly as possible.

P.S.: Schwerpunkt has no retail location, so driving there would most likely not yield you a copy. Ron Dockal, the president, is also a small operation that works on the gaming product part time and ships product himself based on orders from us and one or two other exclusive sources.

Sincerely,

Mario Kroll

CCB · Post by **CCB** » Sat Jan 18, 2003 9:00 pm

I ordered it from www.chipsbits.com.

The Wargamer · Post by **The Wargamer** » Sat Jan 18, 2003 10:19 pm

My point (and main complaint) once again is when people start questioning our and my integrity and make statements that are not justified, yet can have potential harming effects on our company. Leading people to falsely believe that they won't get products ordered through our site as a general practice is something I must comment on, particularly when aired in a public forum and one of another software publisher, to boot. Provided I hear from a customer about a problem, we will always do what is reasonable to make sure the customer is happy.

Les, I have clarified my personal message to you in another email directed to you directly and addressing your comments. There was no insult intended but simply a suggestion that you may want to step back and consider your own postings, impact, and resultant perceptions.

Trust me, I'm not on some exotic island sipping mixed drinks off the profit from the website's game sales while I'm asking for reader donations (as opposed to mandatory subscriptions) to pay for my new speedboat docked nearby. Suggesting we're dishonest or unprofessional in our approach to raising operational funds for our online magazine (we're not a game publisher) is pretty insulting.

While a forum is a forum is a forum, I suppose, if someone has a problem with me personally or my website, I invite them to email or call me directly (my number is on our home page) and let me know about it so it can be resolved. I am fairly certain anyone else would prefer others treat them in the same fashion.

Mario

Les_the_Sarge_9_1 · Post by **Les_the_Sarge_9_1** » Sat Jan 18, 2003 10:22 pm

For those wondering, the matter between myself and Mr kroll has been resolved.

I will not be posting further on this particular matter.

If anyone is curious, I have exercised my power to delete any post I do not desire to have in existence (if anyone is interested in knowing).

IJN_Shinano · Post by **IJN_Shinano** » Sun Jan 19, 2003 6:41 am

Originally posted by Les the Sarge 9-1
If anyone is curious, I have exercised my power to delete any post I do not desire to have in existence (if anyone is interested in knowing).

Good way to cover your tracks, Les. Well done.

Les_the_Sarge_9_1 · Post by **Les_the_Sarge_9_1** » Sun Jan 19, 2003 9:31 am

I routinely stand by my comments, even when they come back to haunt me.
If you missed the posts though, then you missed em in this once only matter though.

If was done as an act of good faith in this case.

Jim1954 · Post by **Jim1954** » Wed Jan 22, 2003 7:19 pm

CCB, here is another link that may interest you about RGW and which direction the future may be coming from.

http://www.wargamer.com/articles/ron_do ... interview/

CCB · Post by **CCB** » Wed Jan 22, 2003 9:28 pm

Thanks again Jim!

CCB · Post by **CCB** » Thu Jan 23, 2003 11:46 pm

Wow! I was getting seriously pumped up about getting 'Storm in the West', but now I think I'll wait and get 'Anglo-German War 39-45 instead.

I got my copy of Russo-German War today.

I ordered it last Thursday from www.chipsbits.com and actually it arrived in my PO Box Tuesday (the mailman dates all material like that when it comes in.) But I only check my PO Box once a week.

Its v1.6!

So now patches for me!

It looks very, very awesome. Will probably be spending a lot of my free time playing now.

Jim1954 · Post by **Jim1954** » Fri Jan 24, 2003 12:04 am

It's good. I like the way they handled Fog of War in v1.6 with different levels of intelligence being revealed at different distances. I can't wait for World War II Europe to come out!

Patience is not one of my outstanding virtues.

Wargamer.com - Total lack of respect

Schwerpunkt and customer service

Inapropriate Place to Air This

Following up...