Crash! :(

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Beelzial
Posts: 27
Joined: Thu May 23, 2013 3:26 pm

Crash! :(

Post by Beelzial »

After a few hours of playing the game crashed with this following error message... [:(]

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traflyfish
Posts: 3
Joined: Fri Mar 26, 2010 6:50 pm

RE: Crash! :(

Post by traflyfish »

Beelzial,

I'm having the same crash with the same message. Happened the first time after three hours of playing a 1400 stars/15x15 sector shadows-pirates game, but even after reboots becoming more frequent since- including after hotfix.

traflyfish
Beelzial
Posts: 27
Joined: Thu May 23, 2013 3:26 pm

RE: Crash! :(

Post by Beelzial »

Yep, it's not any kind of fun with crashes... had another even nastier one today, it crashed WHILE saving the game.... [:(]
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Erik Rutins
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RE: Crash! :(

Post by Erik Rutins »

Hi guys, what operating system and how much memory do each of you have? If XP and 2GB or less you should be playing the smaller galaxy sizes.
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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Beelzial
Posts: 27
Joined: Thu May 23, 2013 3:26 pm

RE: Crash! :(

Post by Beelzial »

I use Win XP Pro. Got 3GB physical ram and PAE (Physical Address Extension enabled.) So this really shouldn't be an issue for me... [:(]
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Erik Rutins
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RE: Crash! :(

Post by Erik Rutins »

Still, XP 32-bit is not great at the memory management if you're playing the really large galaxy sizes, try something smaller like 700 or less and let me know if it makes a difference.
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
traflyfish
Posts: 3
Joined: Fri Mar 26, 2010 6:50 pm

RE: Crash! :(

Post by traflyfish »

Erik,

I'm running Windows 7 (32 bit) with 3GB RAM. I'll try smaller galaxies and let you know about how things perform.

Thanks for your help-and thanks for a great game and even better customer service!
Beelzial
Posts: 27
Joined: Thu May 23, 2013 3:26 pm

RE: Crash! :(

Post by Beelzial »

These types of memory crashes are non-existant on x64 Win 7 and 8 OS? If so I will consider updating my OS. [:D]
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Erik Rutins
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RE: Crash! :(

Post by Erik Rutins »

Yes, if you play Windows Vista/7/8 64-bit with .NET 4.5 and 4GB+ of RAM they don't happen at all.
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
Beelzial
Posts: 27
Joined: Thu May 23, 2013 3:26 pm

RE: Crash! :(

Post by Beelzial »

That sounds very promising.... I think I know what I'm gonna do tomorrow.. [;)]
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