No receipt via email when purchased

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hweston
Posts: 28
Joined: Tue Nov 24, 2009 2:14 pm

No receipt via email when purchased

Post by hweston »

Did not receive a receipt by email on purchase to confirm, what is going on.
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Erik Rutins
Posts: 39761
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
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RE: No receipt via email when purchased

Post by Erik Rutins »

A receipt is always sent. Is there a chance you mistyped your e-mail address or that it is caught in your junk mail/spam filter folder? Please contact our Help Desk using the link in my signature. They can send you a new e-mail and make sure that the e-mail address in your order is correct.

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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hweston
Posts: 28
Joined: Tue Nov 24, 2009 2:14 pm

RE: No receipt via email when purchased

Post by hweston »

Will not let me write description in help desk file.
hweston
Posts: 28
Joined: Tue Nov 24, 2009 2:14 pm

RE: No receipt via email when purchased

Post by hweston »

Its states in your files that I purchase it, and the Serial Number, but I received not confirmation of the purchase via email.
hweston
Posts: 28
Joined: Tue Nov 24, 2009 2:14 pm

RE: No receipt via email when purchased

Post by hweston »

Should I just cancel it on my credit card, and re purchase it later, if you guys are having problems.
hweston
Posts: 28
Joined: Tue Nov 24, 2009 2:14 pm

RE: No receipt via email when purchased

Post by hweston »

Contacted Primus and received my receipt via email
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