Shipping when?

[Joseignacio]

After all we have the videos, the pdfs, the game running, we just need to wait for the paper edition and the physical backup of the game. In my case I was not anxious at all. [:)]

[Zorachus99]

Hi,

No shipping notice for me either. Ordered the game a few hours after it was released.

Do I need to do something?

[Dr. Foo]

I got a shipping notice for the DVD but not the books:

The DVD(s) you ordered were shipped to you by US Postal Service Priority Mail and should arrive before November 19, 2013.

[Neilster]

I thought the DVD was shrink wrapped with the books?

Cheers, Neilster

[FroBodine]

Thank you, Erik, for keeping us informed of the status. Sure, I'm grumpy and want my books ASAP, but I understand things happen and I appreciate you staying on top of it.

-=Jeff

[shaddock]

I've had no notice either. But then I wasn't expecting anything for two to three weeks, so I'm good [:D]

[Jones944]

I've got my shipping notice as of 12:30am PST. This is A+ service from an A+ company.

[Erik Rutins]

ORIGINAL: Dr. Foo

I got a shipping notice for the DVD but not the books:

The DVD(s) you ordered were shipped to you by US Postal Service Priority Mail and should arrive before November 19, 2013.

FYI that means your entire order has shipped. I have no idea why it says Priority Mail though, should be FedEx. Could you e-mail me a copy of that to erikr@matrixgames.com? I'll investigate.

Regards,

- Erik

[Dr. Foo]

Erik,

I just sent you the email I received from Matrix.

Thank you!

[Erik Rutins]

Hi Dr. Foo,

Got an answer for you from the warehouse:

"There are some instances that we are seeing in which FedEx will not deliver Ground service. For instance PO Boxes or Hawaii. Our system had automatically switched those to Priority Mail. So far I think out of the first several hundred orders, there were 5 that were PO boxes."

So it is indeed on the way, the full package, but via Priority Mail to keep the shipping price within what you paid and allow for delivery to your location.

Regards,

- Erik

[Dr. Foo]

I don't have a PO Box, I get UPS and FedEx all the time...but it's OK, I much prefer USPS. With USPS I don't need to be home, with FedEx I have to take a day off and I spend all day waiting for the delivery that sometimes doesn't arrive until 7:45pm! With USPS I get my mail by 10am Mon - Sat.

This is a far better deal for me. [:)]

[Rekm41]

No email here yet for me.

[captskillet]

If its supposed to have gone out on that 'early morning pickup' from fedex to get the ground shipments 'they' missed picking up yesterday shouldn't I have gotten a shipping email by now 12 PM CST (10AM PST)?

[chekers_MatrixForum]

I'm also one of those ordered on the day of release still haven't received my shipping confirmation peoples.

[ojsierra]

This is my first purchase of a physical product rather than a digital download, and I have to say that this first experience is being very disappointing. I bought the game one week ago and I have not received any email from Matrix Games or Fedex about the shipping status (What about a tracking number?)... Nothing.

[Erik Rutins]

Hi Kristatos,

For what it's worth, that's not normal for us, but everything is on track now and you will receive a notification to your order e-mail today or tomorrow.

Regards,

- Erik

[FroBodine]

Hi Erik - I submitted a support ticket very early this morning before reading about any of this. A slitherine representative responded within 20 minutes, and said my order shipped on 11/13/2013.

I then updated the ticket and asked for the notification and tracking #. I have not had a response back yet.

If my order did indeed ship on the 13th like they told me, shouldn't I have my e-mail notification or something by now?

-=Jeff

[shaddock]

Did anyone else notice Erik said several hundred orders? This is indeed good news since that means a lot of demand. Which also means Steve gets paid and will get the hardware to help make the task of AI a bit easier.

[FroBodine]

Indeed that is great news! Hoopla for Steve! And hoopla for us in the near future, hopefully.

[Centuur]

ORIGINAL: shaddock

Did anyone else notice Erik said several hundred orders? This is indeed good news since that means a lot of demand. Which also means Steve gets paid and will get the hardware to help make the task of AI a bit easier.

If those several hundreds are all MWIF, than it's nice. I don't know if Matrix is shipping any other games too...