So, I'm working with a customer with a voice ds1 down. It took an act of God, but we got a telco tech to go out this morning. He calls me up, and in a smarny voice tells me it's up, the problem is on my side, and he's going to charge the customer for me wasting his time. Client can be heard in the back ground getting ready to tear me a new one because he has been down since Tuesday. I dive into the equipment in a panic wondering just what I missed. While waiting for a connection to be established, I ask him how he knows it's up. He tells me he is talking to me on it. "Crap' I think, wondering how or what I missed. So I ask him, what is he using to talk to me, a phoenix or a t-byrd. He tells me he is on his butt set*.............. [8|][8|][8|]
I asked him to put me on speaker. And I stand up, so everyone in my office is looking at me as well. And I say in a loud, clear voice "You mean to tell me you called me, using your butt set, on a T1 circuit, and you do not think there is a problem?" The office erupts in laughter around me. Client can be heard in the back ground asking the telco guy what is so funny. Line disconnects.
This is what we have come to. I can't make this up.
*for those that don't know, a butt set is what telco guys use to test a regular, analog, telephone line
