Product Key Required Every Time?

[mark923]

I own many wargames and always have had to input the product key/serial no. once when first installing the game. Here, I have to input the key every time I open the game. Is that normal? If it is, it is absolutely ABSURD !!! I would never recommend the purchase of a game under those circumstances.

[Toby42]

ORIGINAL: paz231

I own many wargames and always have had to input the product key/serial no. once when first installing the game. Here, I have to input the key every time I open the game. Is that normal? If it is, it is absolutely ABSURD !!! I would never recommend the purchase of a game under those circumstances.

I only had to do it the first time that I ran it???

[2xTom]

Yes, you should only enter the key once.

This could be a configuration issue with your machine. I am sending you a PM to see if we can sort it out.

[mark923]

Thanks 2xTom and Treale for your prompt responses. Before I ran thru the PM, I decided to open the game again (probably the 6th time the game was opened overall) and to my very pleasant surprise, the product key was no longer required !!. Perhaps I should have been more persistent before I posted but I truly did not expect the issue to magically disappear. For future reference, I thought it odd that I did not get a prompt for the product key at the outset of the installation process (which is normally the case); the game simply "installed" without it. Then, when I opened the game, the key was required. Again, the issue now resolved itself and I am very much looking forward to delving further into what appears to be an excellent game. If you, Tom, and the moderater/administrator of the forum feel that the issue is a unique/one time quirk, please feel free to delete this thread, as I would not want to discourage anyone from possibly purchasing the game. Thanks again.

[2xTom]

No prob. Do keep the PM I sent you though. If this appears again, please run through the steps in there and let me know.

[Christolos]

ORIGINAL: 2xTom


No prob. Do keep the PM I sent you though. If this appears again, please run through the steps in there and let me know.

Hi,

I have the same problem and it hasn't resolved itself.

I basically have to enter the product keys (all three0 every time I launch the game.

Could you post here or send me the steps to troubleshoot the issue.

Should I try to uninstall and re-install?

Btw, thanks for this most excellent game!!! I look forward to more like it!!!

C

[2xTom]

Hi CC1,

please drop us a line: support at unityofcommand.net and we'll see if we can help you sort this out.

This is not a bug with the game, but typically an issue with the machine on which you installed. We'll see if we can help you anyway.

[Christolos]

Thanks for your reply but for some reason the issue seems to have resolved itself as was the case with paz231.

Thanks again,

C