Update problem

Here is the place to get and give support to your fellow gamers. This is NOT an official game support conference but a place for general tech support. All questions are welcomed, basic, advanced, software or hardware.
Post Reply
yardmaster2
Posts: 6
Joined: Wed Sep 03, 2014 10:35 pm

Update problem

Post by yardmaster2 »

I have been having a problem with the check update function for my Matrix games and wonder if anyone is having or had a similar problem. When I click check for update I get a message that update information cannot be loaded for the game and to contact Matrix. This has happened with all my Matrix games, Civil War II, To End All Wars, Distant Worlds and others. I went through the help desk and they said that the problem was at my end. It said I can manually download the updates. I tried but when I click on the link I get the "This page cannot be displayed" message similar to when my internet service is down, but only that page is affected. I have tried disabling my antivirus software, resetting my modem and restoring my computer to a prior point, but nothing works. Any ideas? Thanks.
yardmaster2
Posts: 6
Joined: Wed Sep 03, 2014 10:35 pm

RE: Update problem

Post by yardmaster2 »

Problem solved. My brother changed the firewall setting on our router, not my computer. He changed it back to the old setting and it works.
rickier65
Posts: 14253
Joined: Thu Apr 20, 2000 8:00 am

RE: Update problem

Post by rickier65 »

ORIGINAL: yardmaster1

Problem solved. My brother changed the firewall setting on our router, not my computer. He changed it back to the old setting and it works.

Thanks for note on your solution.

Rick
Post Reply

Return to “Unofficial Tech Support By Gamers for Gamers”