Black Screen

[Deepstuff3725]

I'm really enjoying the Campaign Series, and I just recently got a new computer with Windows 7. I've installed the game on this new computer but when I launch the game all I get is a black screen with the little plus for the mouse. This happens after the install of the original game without any updating.
Updating to version 2.02 results in the same black screen when i try to launch the game.

Not sure what can be causing this. Any ideas?

Thanks
Jeff

[Jason Petho]

Did you try this?

Jason Petho

[Deepstuff3725]

First I just installed, ran the updates, then the game would not load when selecting East Front, West Front, etc.

i uninstalled, the I went step by step through that process and got the black screen.

I uninstalled and reinstalled, and then launched with no updating at all, the game shows the Matrix logo and then it goes to the black screen.

Windows 7 and Graphics card are up to date. Not sure what is causing this.

[Crossroads]

ORIGINAL: Deepstuff123

First I just installed, ran the updates, then the game would not load when selecting East Front, West Front, etc.

i uninstalled, the I went step by step through that process and got the black screen.

I uninstalled and reinstalled, and then launched with no updating at all, the game shows the Matrix logo and then it goes to the black screen.

Windows 7 and Graphics card are up to date. Not sure what is causing this.

Hello Deepstuff123

Too bad that did not help. Could it then be the infamous 'side-by-side' configuration error, as discussed HERE?

Edit oops, wrong link, try again

[Crossroads]

Also, what do the log files say? I should have asked that as the first question!

[Deepstuff3725]

How do i access the "log files"?
There is no error message that shows up when trying to run the game. Just a black screen and the mouse pointer is all I can see, and it's in the plus format that is used in the game.

I was trying to get the game running on my old pc and I was getting an error message there. Tonight I can get that one.

The game runs perfectly on my pc with Vista, just having trouble getting it to work on the ones with XP and Windows 7.
I have two screens and want to get the game working on one of the other pc's to do multiplayer.

Thanks for the help.

By the way, thanks to all those who worked on the 2.02 upgrade. I was thinking I could play the game multiplayer with version 1.03 and was surprised to see the difference. Great job with the improvements!

[Crossroads]

The log files are explained in Post #2 HERE.

Sorry to bother you with all these pointers!

I can confirm 2.x runs on XP, 7, 8, and 10. But the computers are all individual and there can be quirks. We'll get you sorted!

Thanks for your kind comments for 2.02 btw [:)]

[Crossroads]

ORIGINAL: berto

Game (or Editor) Crashes


"My game has crashed. What Should I do?"

First off, if you began your game (or campaign) under JTCS 1.04, we strongly suggest you finish under 1.04.

Otherwise, do the following...

Immediately after the crash:

[*]Did the game (or editor) simply exit, or did you see a white (or blue) screen saying explicitly that the game (or editor) has crashed (and possibly suggesting that you contact Microsoft etc.)? Please answer this question in your report to us.

[*]Did the game (or editor) display a pop-up message on crash? If possible, save and post at the forum a (cropped) screenshot of the pop-up, else record the message text and post it at the forum in your crash report.

[*]Check your engine.log. Do the last entries at the end of the file tell you anything? (If it's the game launcher that's crashed, or any of the editors, check frontend.log, edit.log, edmap.log, or edorg.log.)

[*]Please post here, in a single ZIP file, your

• error.log
• engine.log & frontend.log (or edit.log, edmap.log, or edorg.log instead of engine.log, if it's any of the editors that crashed)
• save files (all three, including OLDER & OLDEST) from your game (or campaign)
• any other data files related to your current game (or campaign) (look in Windows Explorer, sorting by date)

NOTE: The Forum will not let you post .zip files! So after you created the .zip file, rename the extension as .txt before you post. We will know what to do with it. (On our end, after we download it, rename the file extension back to .zip before unzipping.)

We will then diagnose your crash with the evidence you provided.

[*]Unless and until we can fix your crash problem, consider reverting to the OLDER, then if need be OLDEST, version of your save files. In Windows Explorer, cut-and-paste your regular save file to a different folder for safekeeping. Then, also in Explorer, rename your save file, removing the " OLDER" (or " OLDEST") from the save file name. Then retry your game (or campaign). There is a chance that the game (or campaign) might take a different random course and avoid the conditions that led to the crash. It's worth a try!

We apologize for any crashes (which are often but not always data related, not a problem with the code itself). We are on a mission to eradicate all such bugs!

[Crossroads]

Logs are at your game folder (East Front, West Front, Rising Sun, each with their own).

With File explorer, sort by date and they are on the top of things. 1 pic > 1000 words

[Jason Petho]

If you can't sort it out from the above, let me know and I'll go through the process with you over the phone.

Jason Petho

[Deepstuff3725]

Awesome news, it's working!

I installed Windows 7 and it's been doing a series of updates, so I guess it's updated enough now it just fixed the problem. I just booted it up tonight and it's working fine. Setup multiplayer scenarios on the two screens and it worked perfectly.

This game is serious.

Thanks for the help. Looking forward to future updates and expansions.

Jeff

[Jason Petho]

That's great news!!

Jason Petho

[Crossroads]

Woo-hoo! [:)]

[Warhorse]

Mine wouldn't run, until an update did a different microsoft redistributables, then I was Golden!