Physical Copy

[IslandInland]

30th December now and still a no show.

This may be the last time I order a physical copy of anything from Matrix.

[Franciscus]

Yep, nothing here yet...[:@]

I opened a ticket on support, I think it's fair to assume it got lost...

[IslandInland]

ORIGINAL: Franciscus

Yep, nothing here yet...[:@]

I opened a ticket on support, I think it's fair to assume it got lost...

I should do the same but I'll wait until around this time next week and then if it still hasn't arrived I'll contact Matrix.

I'm surprised no one from Matrix has posted in this thread to at least reassure us or chase up these missing orders.

I don't understand why it took eight days to even dispatch the order. Given that I ordered the game on 24th November, Christmas shouldn't really come into it.

[IainMcNeil]

Hi guys,

we're just back in the office and the warehouse reported they ran out of stock over the holiday but nobody was here to deal with it or to even let the support team know. We've put up a note on the product page. New stock was supposed to have arrived on the 28th but has not appeared yet. We're trying to track it down but suspect it may be at customs. Apologies to everyone affected.

I'm trying to find out exactly when we ran out of stock so we can look in to any orders placed before that to see if there is another issue going on as the month long delay cant really be explained by running out of stock 1-2 weeks ago. We'll get this sorted out as soon as possible and thanks for your patience.

[Franciscus]

Thank you for looking to this. I am also in contact with VPaulus, that confirmed my order shipped on December 1st. It has not yet arrived as of today (January 4th).

Even coming from the USA as it is, more than one month of shipping time is somewhat unacceptable (if it didn't get lost).

You should consider another more expedited shipping partner, and a way to track our packages would be also much appreciated...

Regards

[Vic]

Well mine arrived today!

It was apparently shipped on the 11th of december.

I am really pleased with the quality of the book. Albeit the shipping has admittedly been slow.

So hang in there, even if it takes some time, they do seem to arrive.

Best wishes,
Vic

[Philippeatbay]

In some parts of the world Christmas presents are received on January 6th in commemoration of the visit of the Magi.

[KenchiSulla]

Lets be honest, almost a month is absolutely ridiculous and not acceptable... My physical copy was shipped the 9th of December and still waiting...

[Franciscus]

Nothing yet here in Portugal, and it was apparently shipped on december 1st...

Probably lost, but apparently tracking is not possible...[:@]

[sergeii99]

I live in Montreal,Quebec,Canada and i just got it yesterday.
Cheers
Serge. [:D]

[IslandInland]

7th January now and still it hasn't arrived.

That makes it 12 days late. Absolutely ridiculous.

[:@]

[Franciscus]

Another day, and nothing arrived. 37 days after shipping...[>:]

[Emx77]

I was about to open a ticket on support but fortunately my package arrived today, 35 days after it was shipped.

[KenchiSulla]

The package has arrived here as well, one month after shipping

PS The content is well worth the wait!

[BodyBag33]

Got mine 22 days after shipping and 2 days before latest estimate,- good job.

[Franciscus]

40 days after shipment and nothing. Probably lost...
Matrix support is handling it, though.

[warspite1]

ORIGINAL: Franciscus

40 days after shipment and nothing. Probably lost...
Matrix support is handling it, though.

warspite1

I feel your pain [:(]

[Franciscus]

Thank you !

Whatever it turns out for me, Matrix/Slitherine should rethink their shipment parthership, IMHO

Regards

[MrClock]

Dispached (to Italy) Dec 18th, arrived Jan 19th.

Very nice book [;)]

[FeurerKrieg]

Mine took about a week to Denver, CO. Love the manual - would love to see a WITP manual of this size.